REQ#: RQ203114Public Trust: Other Requisition Type: Regular Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. Seize your opportunity to make a personal impact as a Salesforce Product Owner supporting the Centers for Medicare and Medicaid Services (CMS) Federal Services System Support and Oversight (FSSSO) program. Our work depends on Salesforce Product Owner with a Consultant Mindset to lead the evolution of our Salesforce platform. You will act as the bridge between business stakeholders and technical teams, ensuring the Salesforce ecosystem delivers maximum value to the organization. You’ll approach problems strategically, ask the right questions, challenge the status quo, and align platform capabilities with business goals. You will be required to perform several diverse functions, from participating and contributing to technical tasks to leading development and infrastructure projects across the FSSSO program’s enterprise. This is more than just a product role — it's a strategic partnership role at the heart of our digital transformation.

Work visa sponsorship will not be provided for this role.

HOW A SALESFORCE PRODUCT OWNER WILL MAKE AN IMPACT:

Maintain the Salesforce product roadmap, prioritizing enterprise features, enhancements, new products, and tools based on business valueAct as the voice of the customer and key liaison between business users, IT teams, and Salesforce developersElicit and document requirements through stakeholder interviews, workshops, and data analysisTranslate complex business needs into user stories, acceptance criteria, and technical specificationsCollaborate with Salesforce admins, developers, testers and solution architects and provide programmatic expertise through all phases to deliver scalable solutionsLead enterprise backlog grooming, sprint planning, and user acceptance testing, ensuring proper bandwidth utilization, timely ticket resolution and complianceEnsure the clarity, accuracy, and efficiency of the program’s technical processes and documentation, including standard operating procedures and workflows, process and email templates, monthly architectural updates, System Design Document (SDD), semi-annual security testing documentation, and Technical Review Board (TRB) documentationDocument and manage meeting minutes, action items and blockers, ensuring timely completion and appropriate follow-up

CONSULTANT MINDSET – WHAT SETS YOU APART:

Strategic Thinker: You look beyond immediate needs and understand the bigger pictureProblem Solver: You break down complex problems and design actionable solutionsTechnical Translator: You can translate technical requirements into business language and vice versaChange Agent: You drive user adoption and champion continuous improvementEmpathetic Listener: You actively listen to stakeholder needs and challenge assumptions constructivelyInfluencer: You build trust, manage expectations, and lead with credibility

REQUIRED QUALIFICIATIONS:

Bachelor’s degree and 5+ years of experience as a Salesforce Product Owner, Business Analyst, or similar role, having supported Application Programming Interface (APIs), system integrations, and/or data exchangeIn-depth experience with Agile/Scrum methodologies and tools, including Jira and ConfluenceHands-on technical experience with Salesforce Service Cloud, Salesforce Experience Cloud and/or Lightening ComponentsProven ability to work with cross-functional teams in a dynamic, fast-paced environmentExperience leading large teams, managing work and action items for 7+ projects simultaneously, with the ability to prioritize and adjust rapidly to shifts in prioritiesExcellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various development and architecture meetings, such as weekly development team meetings, exploration deep dives, and ad-hoc architecture and technical callsAbility to gather and analyze information skillfully and develop alternative solutions, resolving issues with minimal oversightExperience working with Centers for Medicare and Medicaid Services (CMS) or similar federal agency within the Department of Health and Human Services (HHS)General understanding of CMS Section 508 compliance requirementsConsistent quality performance rated valued or higherCandidate must have resided in the U.S. 3 out of the last 5 yearsCandidate must be willing and able to obtain a CMS Public Trust clearance

PREFERRED QUALIFICIATIONS:

Active Salesforce certification(s)Hands-on experience with Snowflake, AWS and OWNHands-on experience developing automation testing scriptsExperience with software DevSecOps/DevOps pipeline processes and tools

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays