Description Amazon Freight has externalised Amazon's world-class logistics and transportation expertise to support businesses across Europe and North America with their freight needs. We provide a sustainable, simple and transparent solution for brand owners, distributors, wholesalers, retailers, and Amazon partners to move freight. We are seeking a passionate, results-oriented Salesforce Administrator to help maintain and support our Salesforce CRM org. This role partners with a diverse group of technical and non-technical stakeholders, including a 100+ person Sales team, as well as Product, Marketing, Strategy, Security, Legal, and Finance, to design, implement, and manage systems and strategies that drive Commercial productivity and align with organizational objectives. You will work with our existing Salesforce team in the EU and North America to develop and implement a short and long term platform and governance strategy and roadmap to analyze, communicate, validate, and implement changes that make it simpler for our Salesforce team to operate at scale while maintaining Amazon’s high bar for platform integrity and security. As a Technical Program Manager on Amazon Freight’s EU Business Operations team, you will support ongoing maintenance, configuration, and integrations. You will ensure new projects and integrations fit Freight’s Architecture and own security reviews for new tooling and 1P and 3P integrations. The successful candidate must have a strong Salesforce technical knowledge, prioritize multiple work streams, eager to learn, be a strong team player, and execute in a fast-paced environment. We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends. Key job responsibilities • Develop and execute Salesforce Platform and Governance strategy and roadmap. • Work with stakeholders to deliver requirements which are both of a high standard and to specification. • Work within a robust prioritization methodology to ensure requirements are tracked, delivered and communicated to stakeholders through a clear view of the roadmap • Own the end-to-end delivery of platform-related features, integrations, and updates including build, UAT, seasonal releases, and deployments. • Work alongside our EU and North American Salesforce Team & Sales Tools Team to own and maintain quality integrations to add value for the Commercial team. • Design, develop, and optimize automation of platform processes to enhance user productivity and improve data hygiene across the platform. Such as license management and provisioning, permissions, and end user bug and support tickets. • Navigate complex security and compliance standards and processes to implement effective tool solutions, adapting to Amazon's constantly evolving and rigorous security landscape including development of threat models and technical design documents. About the team Work/Life Balance Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Basic Qualifications - Experience in technical program management working directly with software engineering teams - Experience managing cross-functional programs and release schedules - Experience building and evaluating system-level technical design - Experience developing and executing/delivering product and technical roadmaps - Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules - Experience owning/driving roadmap strategy and definition - Experience working directly with engineering teams - Experience in system design - 3+ years of Salesforce hands-on configuration including the Salesforce Lightning Experience Preferred Qualifications - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - - Certified Salesforce Administrator - - Working knowledge of software development methodologies like Agile, Scrum, Kanban, or equivalent - - Strong attention to detail, organization skills and excellent problem solving skills - - 2+ years experience implementing Salesforce in a logistics, operations, or supply chain management implementation - - Experience with 3P Salesforce Integrations and APIs Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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