**Introduction** At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: * Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications * Regular and frequent promotion opportunities to ensure you can drive and develop your career with us * Feedback and checkpoints throughout the year * Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks * A culture where your ideas for growth and innovation are always welcome * Internal recognition programs for peer-to-peer appreciation as well as from manager to employees * Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme * More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. **Your role and responsibilities** As Salesforce Level 2 Support, you'll bring your technical expertise and problem-solving skills to our team, contributing to the support and maintenance of Salesforce implementations. You'll work alongside experienced professionals, learning and growing as you help resolve platform-related issues and ensure timely resolution. Responsibilities: * Provide second-level support for all Salesforce platform-related issues * Coordinate with Salesforce and other partners to resolve client issues * Understand upgrades and patches expected on the Salesforce platform and proactively perform impact analysis * Guide client development teams on upgrade impacts and ensure timely updates to applications * Identify process improvements, asset ideas, and support solutions to ensure ongoing productivity improvements Join our team and contribute to the success of our Salesforce support initiatives. If you're passionate about providing exceptional Salesforce support and have a knack for understanding and solving complex technical challenges, we'd love to hear from you. **Required technical and professional expertise** * Minimum 5 years of Salesforce development experience, with a strong focus on Apex, Visualforce, and Lightning Components * Strong understanding of Salesforce architecture, including data models, workflows, and business processes * Proficient in programming languages such as Java, Apex, and SOQL * Experience with Salesforce configuration, including setup, customization, and integration * Excellent problem-solving skills and the ability to debug and troubleshoot complex technical issues * Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams **Preferred technical and professional experience** * Familiarity with Agile development methodologies * Knowledge of Salesforce DevOps tools and practices * Understanding of Salesforce testing frameworks and tools * Experience with version control systems (Git, SVN) IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.