Chennai, Tamil Nadu, India
10 hours ago
Salesforce Developer - Customer Care Agent Servicing
Qualifications • Bachelor’s or master’s degree in computer science, Information Technology or related field. • 4-5years of software development experience and multicloud architecture experience (Service cloud/Vlocity omnistudio • Experience with Omni studio (Data Raptor/Integration procedure/Omni script/Flex card/Trigger,Apex, Lightning Web Components/Aura Components, and managed packages, and strong hands-on experience in development practices. • Experience in designing and implementing complex Salesforce solutions, including creating Salesforce flows, entry-criteria/profiles, and data migrations • Demonstrated ability to create flows, modify objects, create custom objects, write Apex, triggers and integrate API services using an IDE/VisualSourceCode/Codebuilder. • Demonstrated understanding of differing integration patterns. • Experience with system integrations involving Salesforce.com web services (JSON, SOAP), as well as Vlocity Integration Procedure. • Develop Apex (classes and triggers) to extend Salesforce to business requirements. • Custom User Interface development, including Lightning pages and Web Components. • Develop high-quality code that satisfies customer needs and strives for simplicity, clarity, and testability. • Use Salesforce APIs to integrate with other corporate systems following existing standards. • Integrate additional business applications to Salesforce (such as DocuSign/Emplifi/Medialla/GCP/Mulesoft). • Collaborating with Ford IT /Development teams to integrate Salesforce across the business. • Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development. Extend those best practices across Ford organizations. • Adhere to established development practices and processes in Ford development teams. • Take ownership of release cycles to implement and deploy new/updates to existing applications and code. • Excellent analytical and problem-solving skills. • Strong communication and collaboration skills.   Nice to have • Strong proficiency in Salesforce development ecosystem (Apex, LWC, Visualforce, Java). • Significant experience in web development environments (HTML, CSS, JavaScript). • Experience with agile development methodologies. • Strong ability to understand and collaborate working with application designs, technology stacks, context for code, multiple codebases, and their relation to business objectives. • Excellent problem solving and analytical skills. • Ability to work both independently and collaborating with multiple teams • Effective communication skills to collaborate with business stakeholders and development team members. • Extensive ability to work with large data sets (ETL processing) • Experience with Salesforce application lifecycle (CI/CD pipelines, including testing). • Ability to write, interpret and critique technical specifications. • Advocate to learn new skills, technologies, and frameworks. • Proactive attitude to integrate Salesforce innovations/improvements into existing solutions. • Salesforce alteast 2 X Certified (Salesforce Developer/Omni Script Developer)
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