**Introduction** We are looking for an experienced Salesforce Application Developer with deep expertise in Service Cloud or Field Service Cloud or Communications Cloud or Sales Cloud to join our digital transformation team in the energy sector. This role is critical in designing, developing, and optimizing Salesforce-based solutions that enhance customer service operations, field technician workflows, and asset management processes. **Your role and responsibilities** · Lead the design and development of scalable Salesforce applications, with a focus on Service Cloud and Field Service Cloud functionalities. · Collaborate with business stakeholders to gather requirements and translate them into robust technical solutions aligned with energy industry needs. · Implement and optimize service processes such as case management, work order management, scheduling, and mobile workforce enablement. · Ensure compliance with data security, privacy, and regulatory standards relevant to the energy sector. · Mentor junior developers and contribute to code reviews, technical documentation, and best practices. · Stay current with Salesforce releases and innovations, especially those impacting service and field operations. · Configure and administer the platform, write Apex code, create Visual Force pages and is proficient in LWC. · Handling various aspects of Salesforce development and maintenance, ensuring a smooth and efficient workflow and experience in integrating with enterprise applications. **Required technical and professional expertise** · Proven experience with Service Cloud or Field Service Cloud or Communications Cloud or Sales Cloud implementations. · Strong experience with Visual Studio, GitHub and SFDX (Salesforce Developer Experience). · Excellent problem-solving, communication, and leadership skills. · Proficient in using the Eclipse/Force.com IDE and have a solid understanding of CRM principles. **Preferred technical and professional experience** · DevOps (Git, GitHub, resolve Merge conflicts). · Background in the energy, utilities, or infrastructure sectors. · Familiarity with asset lifecycle management, outage management, or mobile field operations. · Knowledge of Agile/Scrum methodologies and DevOps practices. · Proficient in using Data Loader Tool. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.