Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Associate

Job Description & Summary

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology. 
 
Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be. 
 
Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

Salesforce CRM Management

Basic Maintenance: Assist in improving Salesforce CRM workflows, dashboards, and reports under supervision.Data Updates: Support regular updates and cleansing activities to maintain data accuracy.User Support: Help address straightforward end-user inquiries and provide guidance on basic Salesforce features.Testing Assistance: Support user acceptance testing for Salesforce updates that impact workflows.

Business Process Support

Process Observation: Participate in identifying inefficiencies and areas for improvement in workflows.Documentation: Assist in creating simple process maps and gather information for process optimization strategies.Collaboration: Work alongside team members to implement process improvements.

Data Analytics & Reporting

Data Gathering: Assist in collecting data for analysis to support business development initiatives.Dashboard Updates: Help maintain dashboards for tracking sales and operations performance.KPI Support: Monitor basic key performance indicators under guidance.

Training & Support

Training Participation: Attend training sessions to learn about Salesforce usage and best practices.Support Role: Provide first-level assistance for CRM-related queries from team members.

About You

2-3 years in a related role or internship; pursuing or holding a Bachelor's degree in Business, IT, or a related field.Basic understanding of Salesforce administration or analysis; certification is a plus but not requiredStrong analytical skills with expertise in data visualization tools.Good communication skills for stakeholder collaboration.Meticulous and self-motivated with ability to follow-through tasks with tight deadlinesAdaptable with a can-do attitude towards changing prioritiesProficiency in automation tools within Salesforce.Familiarity with marketing or sales operations workflows.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Analysis, Business Expansion, Business Performance Management, Communication, Competitive Advantage, Creating Salesforce Reports, Customer Insight, Data Quality, Data Quality Assessment, Data Quality Metrics, Data Validation, Emotional Regulation, Empathy, Employee Advocacy Software, Implementation Support, Inclusion, Information Technology Applications, Intellectual Curiosity, Intranet Software, Marketing Automation Software, Marketing Consulting, Marketing Operations {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date