At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Τhe Salesforce Business Analyst & Reporting- e tools Specialist is responsible for creating and providing additional value to Ayvens by cultivating relationships.
Responsibilities:
• Act as the owner of Sales Cloud. Support and cooperate with the commercial team in order to keep it updated, according to rules and processes. Ensure system functionality in cooperation with Ayvens Digital and the central commercial team.
• Maximize usage of Sales Cloud by effective transfer of data and processes within the SC environment.
• Maintain a strong connection with Ayvens Digital and the central Sales Cloud team, in order to be updated regarding Sales Cloud developments.
• Onboard all commercial employees and identified Sales Cloud users. Periodically provide trainings to the commercial team and keep awareness in top level. Create and update training materials, playbooks and guidelines based on Global processes but also local developments.
• Maintain a strong connection with local IT department and ensure proper communication of Sales Cloud with ERP and other key systems.
• Consult project managers from all departments for all issues related to Sales Cloud (capabilities, do’s and don’ts, etc), providing value adding solutions when feasible.
• Cooperate with process owners in order to ensure processes alignment with the Sales Cloud environment.
• Data quality: take all necessary action in order to maintain excellent and flawless data quality in Sales Cloud. Take pro-active action in order to prevent data quality deterioration and identify in time “broken” connections between the systems.
• Work closely with the Marketing team in order to maximize benefits from the Marketing Cloud and Sales Cloud functional communication.
• Reporting accountabilities such as KPI reporting
• Projects: participate in multidisciplinary teams and projects
• Ensure high quality market & customer insight
• Collect high quality data from relevant sources, consolidate information and prepare quantitative and qualitative analyses
• Collect and analyze data for the Operating leasing Market in Greece as well as from all relevant business sectors
Qualifications and Skills:
• University degree in Business Administration or technical education
• 4-6 years working experience:
• Solid experience in the leasing/ fleet management, ideally in a commercial environment
• At least 2 years of experience working with Sales Cloud Platform
• Working experience as a CRM owner is a plus.
• Client Service and Contract Management experience would be ideal
• Excellent knowledge of Flows and Processes
• Microsoft Office (Power Point/Excel/Word/Outlook)
• Excellent interpersonal and communication skills – verbal and written
• Strong listening skills
• Ability to work under pressure and keep calm under stressful conditions
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.