Job Title: SalesForce Business Analyst Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Job Description: SalesForce Business Analyst** **Overview:** We are looking for a SalesForce Business Analyst to join our B2B Sales Operations team. This role is essential for addressing and resolving compensation discrepancies that may arise due to territory changes, employee transitions, human errors, and more. The individual will contribute to the seamless administration of sales operations by supporting quota adjustments, reporting, data validation, and issue resolution. **Key Responsibilities:** + Investigate and resolve compensation discrepancies caused by territory and employee changes. + Provide support in adjusting B2B sales representative quotas, ensuring all changes are documented and approved. + Assist in generating reports, validating data, and resolving any operational issues. + Conduct thorough data analysis and ensure accurate process documentation. + Manage account assignments within the compensation tool and Salesforce.com (SFDC). **Required Skills:** + Strong analytical mindset with critical-thinking capabilities. + Exceptional attention to detail. + Proficiency in cross-functional collaboration. + Effective communication skills. **Technology Requirements:** + Proficient in Microsoft Outlook and Microsoft 365, particularly Excel. + Experience with Salesforce.com (SFDC) as a user (developer skills not required). **Typical Day:** + Engage in data analysis and validation activities. + Document processes and manage account assignments in the compensation tool and SFDC. + Collaborate with various teams to ensure smooth and efficient operations. **Preferred Background:** + Demonstrated skills in cross-functional collaboration and relationship building. + Strategic thinking and leadership abilities. + Clear and effective communication skills. + A proactive approach to problem-solving. If you are a strategic thinker with excellent analytical and communication skills, and you thrive in a collaborative environment, we encourage you to apply for this integral role in our B2B Sales Operations team. The base salary range for this position is $ 92,250 - $ 131,786 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. **The deadline to apply for this position is 08/02/2025.** Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/) Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .