Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

About the Role

Operations

Manage the AMS team and resource allocation including:Raise resourcing requests internally based on the demandAssign tickets on JIRA to resources base on their availability and bandwidthConsolidate efforts of resources per client / per engagement / per month for reportingOnboard new resources to client accounts and manage internal KTs and HandoversManage CR approvals including obtaining client approval on estimates and timelineJIRA Maintenance - Update JIRA with new agents, clients, additional fields and reports on need basisPlan periodic Release Management activitiesInternal - Project code creation, AMS rates discussion, licenses renewal discussion with vendor and other ad-hoc AMS operations mattersProject Plan - Effort estimation, Resource planning and timelineCommercials - Prepare JBT, get internal approvals and share the Budgetary Quote with clientAddendums - Accommodate any changes to the existing contract e.g. scope of services or additional purchase AMS man-days etc.

Governance

Ensure SLA is adhered to as per agreement with the client Ensure timelines for CR delivery is metConduct Weekly/Bi-monthly Status Review calls to track tickets status and address issues/concerns raised (if any)Manage Escalations and Delays

Monthly Utilisation and Reporting

Validate the resource efforts spent on ticketsPrepare and submit the Monthly Utilisation report and detailed efforts breakdown to the clientNegotiations and justifications on the Utilised hours

Billing and Invoicing

Client - Raise invoices to client and follow up on the payments Manage the vendor licence related invoices (e.g. SAP, Oracle, Salesforce licences)PwC Territories - Interfirm billings and reconciliation of hoursCRs - Raise invoices based on the agreed payment milestones

Managing Contractors / Agency

Approve the timesheets of ContractorsManage payments to vendors - Approval & Payment vouchersContract roll-out and extensions of contract

Upsell / BD work

Identify the potential opportunities to upsell AMS servicesSupport development of AMS proposal and pitch/demoKeep clients updated on new developments in SAP/Oracle/Salesforce and provide demo (if needed)

About You

You are likely a good fit with the following key attributes:

Degree holder (e.g. IT, Computer Science, Engineering, or related disciplines)Required skills: salesforce managed services/ application support experienceMinimum 7 to 12 years of relevant experience, ideally in Consulting related to salesforce.Must have at least 3 or 5 years lead experience.Has actual managed service experience in any of the salesforce platforms such as sales, service, experience, health or marketing cloud.Has sales/ business development experience in SalesforceAbility to solve problem high-level software and application issues.Can work in a hybrid setup, office is based in Makati City.

#PwCSEACPH

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Inclusion, Influence, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

August 30, 2025