IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

The HSS Digital Transformation Team is looking for a passionate, curious, detail-oriented Salesforce Administrator to join our growing information technology team. As a Salesforce Administrator you will operate in a stable, empowering environment to design, build and maintain robust solutions on Salesforce. You will work in a Reuse before Configure before Code efficiency model. You will participate in the execution of our CRM vision in accordance with our IT roadmap. You will have the opportunity to work on Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Account Engagement, and Marketing Cloud initiatives. You will also participate in our AI / Agentforce / Data Cloud journey and help shape it from its early stage. This role is based fully onsite out of Mississauga, ON.

Compensation: $70,000 - $80,000

Benefits

Health Insurance (includes Virtual Health, and HCSA)Dental InsuranceVision InsuranceLife InsuranceLong-term DisabilityShort-term DisabilityRRSP MatchPaid VacationFloating DaysEmployee Assistance ProgramEmployee Engagement EventsAwards and RecognitionTuition reimbursementService AwardsEmployee Perks & Discounts

Job Responsibilities

Daily administration and support of our Salesforce implementation including but not limited to: user setup, object / data model updates, process automationsParticipate in process review, requirement gathering sessions and contribute as a Salesforce admin SMEPropose solutions to business requirements using Salesforce capabilitiesPrepare and perform data migration using standard tools such as Data LoaderDevelop test scenarios for release upgrades / patchesReview Salesforce releases to keep updated on the latest iterations of the productsPerform Proof of concepts and present interesting features to the IT teamProvide L2, L3 support for ongoing operational projectsTirage Salesforce related incidents and requestsCreate and maintain support documentation such as Standard Operating Procedures / How To documents / incident resolution documentsWork with managed package partners to review upgrades, troubleshoot issues, evaluate new features

Qualifications

Must have 3+ years of hands-on Salesforce administrator experience in one or more of Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud.Experience in the implementation and administration of AppExchange productsExperience working with integration teams for connection setup and troubleshootingExperience working with logs and POSTMAN to perform basic troubleshooting of issuesExperience working with the Salesforce Mobile appSales Administrator, Platform App Builder certifiedExperience in Account Engagement (Pardot) and Marketing Cloud is a plusExposure to Agile/Scrum methodologies is a plusExperience with Copado, Github / Bitbucket or equivalent Devops toolsFamiliarity with Apex, Aura, LWC is a plusExcellent communication skills, both written and oral

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Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
 

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.