**About the Role:** We are looking for an experienced Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for managing and configuring our Salesforce platform, ensuring smooth day-to-day operations, and driving continuous improvements to support business goals. This role requires both technical expertise and a strong understanding of business processes to optimize Salesforce for our teams. **Key Responsibilities:** + Administer and configure Salesforce to meet business requirements, including user setup, profiles, roles, permissions, and security settings. + Develop and maintain custom objects, fields, page layouts, and workflows to improve system functionality. + Create and manage reports, dashboards, and custom views to provide business insights. + Support data management and maintain data integrity, including data imports, exports, and de-duplication. + Troubleshoot and resolve issues related to Salesforce functionality and data. + Collaborate with business stakeholders to gather requirements and translate them into Salesforce solutions. + Provide training and support to users, ensuring they can effectively use Salesforce. + Monitor system performance and troubleshoot issues to ensure high availability and efficiency. + Manage system updates, enhancements, and integrations with other business tools. + Maintain and improve Salesforce automation tools like Process Builder, Flow, and Apex triggers. + Stay current on Salesforce best practices and updates to ensure optimal use of the platform. **Qualifications:** + Proven experience as a Salesforce Administrator (at least 2–3 years). + Salesforce Administrator certification (ADM 201) is required. + Strong knowledge of Salesforce features, including Lightning Experience, Salesforce Service Cloud, and Salesforce Sales Cloud. + Proficiency in creating reports, dashboards, and custom fields/objects. + Familiarity with data management and tools like Data Loader and Workbench. + Experience with automation tools like Flow, Process Builder, and Workflow Rules. + Ability to migrate E-Mail based journeys to ticket based journeys + Strong problem-solving skills and the ability to work independently. + Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders. + Ability to prioritize tasks in a fast-paced environment. **Preferred Skills:** + Experience with Salesforce development (Apex, Visualforce, Lightning Web Components) is a plus. + Knowledge of third-party integrations and Salesforce AppExchange products. + Experience with Salesforce Communities or Marketing Cloud. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** Customer Success **Job Family:** GO\_TO\_MARKET **Organization:** Enterprise Learning & Skills **Schedule:** FULL\_TIME **Workplace Type:** Remote **Req ID:** 20007 \#LI-REMOTE