Salesforce Administrative Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: LatAm - Mexico

Reporting To: Client via Magic

Compensation: $8.00 / hour

Description\nAbout the Client
A leading nationwide healthcare staffing and home health company that provides essential nursing and behavioral health services across multiple sectors including schools, private duty nursing, travel nursing, and correctional facilities. Founded in 2013, they've established themselves as an award-winning organization committed to delivering high-quality healthcare staffing solutions. Their rapid growth and dedication to excellence have made them a trusted partner in healthcare staffing services across America.

Why does this role exist?
This position is crucial for maintaining and optimizing the company's Salesforce infrastructure, which serves as the backbone of their healthcare staffing operations. The Salesforce Administrative Specialist will ensure smooth technical operations, manage system integrations, and provide advanced support to enable efficient healthcare professional placement and client relationship management. This role is essential for maintaining data integrity, streamlining workflows, and supporting the company's continued growth in healthcare staffing. 

The Impact you’ll makeTechnical Support & System Management \nHandle escalated help desk tickets requiring Salesforce Administrator access\nMonitor and analyze system trends to identify recurring issues\nPerform data loads and bulk updates to maintain system efficiency\nManage support tickets with vendors\nUser Administration & Onboarding \nConfigure new hire, team, and regional setups within Salesforce\nManage integrations with associated systems (Gmail/Dialpad/Sense/TR)\nProvide system access and permissions management\nSupport user training and adoption\nProcess Improvement & Documentation \nCreate and maintain documentation for flows and workflows\nInterpret and optimize existing flows\nConduct User Acceptance Testing for new rollouts\nDevelop and implement best practices\nSystem Integration & Quality Assurance \nEnsure seamless integration between Salesforce and healthcare-specific platforms\nPerform proxy login testing\nMaintain data security and HIPAA compliance\nMonitor system performance and reliability\n

Skills, Knowledge and ExpertiseRequired:\nActive Salesforce Administrator Certification\nMinimum 2 years of Salesforce administration experience\nExperience with data loader operations and bulk updates\nProven track record in technical support or help desk environments\nKnowledge of system integrations and API management\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nSalesforce configuration and customization\nFlow builder and process automation\nData management and analysis\nTechnical documentation\nIntegration management\nYou should apply if… \nYou thrive in a fast-paced healthcare technology environment\nYou're passionate about creating efficient systems and processes\nYou enjoy solving complex technical problems\nYou're committed to maintaining data security and integrity\nYou're eager to contribute to a growing healthcare organization\nYou're detail-oriented and take pride in your work quality\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 8 AM to 5 PM PST (Pacific Standard Time)\nOccasional weekend availability for urgent matters\n40 hours per week\nCompensation:\n$8 per hour\nNo benefits package included\n

Benefits