ADI’s growth strategy relies on a strong commitment to Customer Service Excellence.  Our Statement of Purpose, “We build indispensable partnerships by ensuring the success of our customers, supplier partners, and team members” is the foundation for everything we do.  We’re looking for an experienced sales support manager who enjoys working in a dynamic environment to create frictionless commerce.  This position will be embedded at our customer’s location responsible for optimizing our supply chain, improving lead times, streamline logistics, and managing a team of embedded service representatives.  The ideal candidate will possess strong project management skills, problem solving capabilities, data analysis knowledge, and effective leadership acumen.

Primary Responsibilities: 

Optimize supply chain to improve lead times, reduce inventory held at the customer’s location, and ensuring parts are stocked where the customer needs them, when they need them. Supporting the customer by solving problems through root cause corrective action, process engineering for continuous improvement and streamlined logistics. Propose new ideas, concepts, and features, providing supporting data and projected results. Establish ongoing reporting and key performance indicators for measuring success. Provide consistent and timely updates and reporting with the right data to enable decision making. Accurately report on variances and establish earlier warnings for variance. Lead, coach, and develop a small, embedded team of service representatives, ensuring clear task assignment, timely performance feedback, and continuous skill development aligned with customer and business needs. Foster a high-performing, team-oriented environment by effectively managing daily operations, resolving resource or scheduling conflicts, and ensuring alignment with service level objectives. Demonstrate foundational leadership capabilities by balancing tactical execution with team motivation, promoting accountability, and modeling a bias for action in a fast-paced, customer-driven environment.

YOU MUST HAVE

Supervisor or Management experience  Ability to Travel up to 25%

WE VALUE 

Ability to engineer processes, think analytically, and innovate new, efficient ways to exceed our customers’ expectations Experience communicating and influencing C-suite stakeholders.  Must be able to express ideas in concise and clear manner and must have good interpersonal and communication skills. An aptitude for creating efficiencies without sacrificing quality Successful managerial experience in Operations or Logistics Experience within a distribution or B2B products-based business Demonstrated ability to work efficiently in a high demand, fast paced and team-oriented environment, must be able to identify significant success factors and think tactically. Strong leadership, performance management, change management, communication and problem-solving skills Bias for action, excellent attention to detail and relentless commitment to follow-through Ability to multi-task and handle various projects simultaneously to drive timely results Ability to prioritize effectively and facilitate action across remote groups Customer service orientation Proficient PC skills (Windows, Word, Outlook, Excel, Access, PowerPoint)

WHAT'S IN IT FOR YOU:

Comprehensive benefits package including 401K with immediate eligibility. Flexible vacation policy promoting work-life balance. Opportunities for professional development and career advancement within a global organization. Collaborative work environment with cross-functional leadership exposure

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