A client in Plano, TX is looking for a Sales Support Specialist to help maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
- Enter loads and confirm notes about the status of shipments.
- Support Sales with managing the branches key accounts.
- Schedule pickup and delivery appointments with warehouses and customers.
- Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
- Handle any issues that arise on shipments and share information and updates with the customers
- Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are curate and complete
- Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
- Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting

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