Sales Support Representative
Panasonic North America
**Overview**
Panasonic Project & Display Americas (PPNDA) is seeking a dynamic and detail-oriented **Sales Support Representative (SSR)** to join our Visual Systems Channel team. This role is ideal for someone with experience in B2B technology sales and a passion for supporting sales operations. The SSR will support the Channel Team in the field by providing administrative assistance supporting US & Canada. Primary responsibilities will be to assist the Channel Team with sales support activities such as reseller support, events/marketing support/coordination, reseller communication, reseller & distribution program support, inventory, and order tracking.
The SSR will help develop and manage relationships position will be in the company’s Newark, NJ office or remote and will report to the Manger of Channel Sales.
**Responsibilities**
**What you will get to do:**
+ Assist sales personnel, resellers & distributors with deal registrations, partner portal support, event/marketing support/coordination, and other service items required.
+ Assist with reseller & distribution program support, inventory status & order ETA.
+ Provide sales personnel, resellers or distributors with order tracking information, product specifications, RMA status and other supporting information on an as-needed basis.
+ Collaborate with main office work partners (e.g. marketing, operations, supply chain, etc.) to assist sales personnel and customers with quick answers and efficient resolution of issues.
+ Update existing Salesforce opportunities including adjusting for discontinued products.
+ Handle the show/sample/loan pool for the sales team. Order, track, and ensure SSL’s come back.
+ Provide timely, accurate, and complete sales reports. Attend required sales conference calls and meetings.
**Qualifications**
**What you will bring:**
+ Bachelor’s degree in Business, Marketing, or Communications preferred.
+ Minimum of 3 years of sales experience; inside sales experience is a plus.
+ Proven experience in sales support or administrative roles.
+ Proficiency in Microsoft Office 365 Suite.
+ Experience with CRM systems; Salesforce proficiency is required.
**Skills & Competencies:**
+ High degree of multi-tasking and prioritization of tasks will be required.
+ Ability to reason quickly and act swiftly is required.
+ Strong value-based selling skills are required (e.g. relating, questioning, positioning, closing, etc.).
+ Exceptional interpersonal skills and a proactive approach to problem solving.
+ Ability to quickly acquire product knowledge and communicate with technical customers is required.
+ Ability to confidently conduct virtual product demonstrations is required.
+ The SSR will be customer-facing and therefore must demonstrate a very high level of written and verbal communication skills, as well as strong active listening skills.
+ The SSR must always demonstrate a very high level of responsiveness and thorough follow-up.
+ Ability to collaborate and thrive in cross-functional teams and matrix reporting structures.
+ Ability to quickly establish trust and build and maintain lasting relationships with customers, resellers, and other partners.
+ Excellent written and verbal communication skills, as well as customer service skills.
**Additional Information:**
+ This role may be based in the Newark HQ office or remote.
+ Occasional travel may be required (less than 10%).
**What We Offer:**
+ High Performance Culture
+ A focus on Diversity, Equity and Inclusion
+ Teamwork and Collaboration
+ Rewards and Recognition
+ Learning & Development Opportunities Across Multiple Business Units
+ Competitive compensation packages
+ Hybrid work model
+ Comprehensive benefits
+ Paid Parental Care Leave
+ Educational Assistance
+ Volunteer time off
+ Total Well Being Program
+ Employee Referral Program
_Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America._
**The salary range below is just one component of PPNDA's total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.**
**Salary Range**
$50,000 –$60,000 + Bonus REQ-152512
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