**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Your Work Shapes the World at Caterpillar Inc.** Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **About Cat Financial** Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. **R** **o** **l** **e** **Def** **i** **n** **i** **t** **i** **o** **n** We are seeking an individual to join our Caterpillar Financial team in Canada as a Sales Support Representative, supporting day-to-day sales activities. **R** **e** **s** **pon** **s** **i** **b** **ili** **t** **i** **e** **s** + Provide finance quotations and assistance to Cat Dealers, customers and internal staff. These quotations may include various suggested alternatives or scenarios. + Provide valuable subject matter expertise on financial products to Cat Dealers, customers and internal staff including, financial merchandising programs and benefits of working with Caterpillar Financial. + May work with dealers and internal staff to develop and coordinate merchandising focus programs and assist in sales promotions. + May make recommendations on sales related issues by developing, analyzing and maintaining local office, area and region office sales and statistical reports, which determine the growth opportunities, effectiveness of sales efforts and competitiveness. + May prepare specific reports as requested from time to time by Dealers and internal staff. Explains documentation, credit evaluation, sales promotions, merchandising programs, quoting, collections, cash applications any conditions precedent and all finance products to Dealers and customers. + May assist with dealer training and dealer communication and may travel to dealers to provide training. **Degree Requirement** Degree or equivalent experience desired. **Work Hours** Required shift hours of 10:00am - 6:30pm EST in alignment with Western Canada. **S** **k** **il** **l** **De** **s** **cr** **i** **p** **t** **o** **r** **s** **C** **us** **t** **o** **m** **e** **r** **F** **o** **c** **us** **:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. _Le_ _v_ _e_ _l_ _W_ _o_ _r_ _k_ _i_ _n_ _g_ _K_ _no_ _w_ _l_ _e_ _d_ _g_ _e:_ + Demonstrates knowledge of sales, credit and customer services concepts and techniques. + Demonstrates knowledge of and ability to apply math computation skills, including working knowledge of a financial calculator. + Demonstrates ability to develop and maintain good working relationships with customers and dealer personnel. + Demonstrates ability to develop and maintain reporting techniques to determine the growth, effectiveness and competitiveness. + Demonstrates ability to develop accurate, competitive and timely finance lease quotes for customers at an acceptable yield. + Demonstrates ability to plan, organize and prioritize daily job tasks to maintain high quality service to internal and external customers. **I** **ndus** **t** **ry** **K** **no** **wl** **e** **d** **g** **e** **:** Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. _Le_ _v_ _e_ _l_ _B_ _a_ _s_ _i_ _c_ _U_ _nd_ _e_ _r_ _s_ _t_ _a_ _nd_ _i_ _n_ _g:_ + Explainshowownorganizationcomparestoothersintheindustry. + Describeskeyproductsandservicesintheindustry. + Identifieskeyindustrysegmentsandassociatedcharacteristics. + Nameskeyindustryplayers,leaders,andtrendsetters. **D** **e** **c** **i** **s** **i** **o** **n** **M** **a** **k** **i** **n** **g** **a** **n** **d** **C** **r** **i** **t** **i** **c** **a** **l** **T** **h** **i** **n** **k** **i** **n** **g** **:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. _Le_ _v_ _e_ _l_ _W_ _o_ _r_ _k_ _i_ _n_ _g_ _K_ _no_ _w_ _l_ _e_ _d_ _g_ _e:_ + Appliesanassignedtechniqueforcriticalthinkinginadecision-makingprocess. + Identifies,obtains,andorganizesrelevantdataandideas. + Participatesindocumentingdata,ideas,players,stakeholders,andprocesses. + Recognizes,clarifies,andprioritizesconcerns. + Assistsinassessingrisks,benefitsandconsiderationofalternatives. **E** **ff** **e** **ct** **i** **v** **e** **C** **o** **mm** **un** **i** **c** **a** **t** **i** **on** **:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. _Le_ _v_ _e_ _l_ _Extensive_ _U_ _nd_ _e_ _r_ _s_ _t_ _a_ _nd_ _i_ _n_ _g:_ + Describesnon-verbalbehaviorsthatinfluencetheinterpretationofthemessage. + Citesexamplesofeffectiveandineffectivecommunications. + Explainstheimportanceofeffectivebusinesscommunication. + Speaks/writesusingcorrectlanguage,mechanics,andgestures. **R** **e** **l** **a** **t** **i** **onsh** **i** **p** **M** **a** **n** **a** **g** **e** **m** **e** **n** **t** **:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. _Le_ _v_ _e_ _l_ _Extensive_ _U_ _nd_ _e_ _r_ _s_ _t_ _a_ _nd_ _i_ _n_ _g:_ + Providesexamplesofthecharacteristicsofeffectivebusinessrelationships. + Identifieskeybusinessrelationshipsinownorganization. + Describesthenatureofaproductivebusinessrelationship. + Explainsthebenefitsofbuildingbusinesspartnerships. **V** **a** **l** **u** **e** **S** **e** **lli** **n** **g** **:** Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. _Le_ _v_ _e_ _l_ _B_ _a_ _s_ _i_ _c_ _U_ _nd_ _e_ _r_ _s_ _t_ _a_ _nd_ _i_ _n_ _g:_ + Presentsproduct,technologyorservicecostsandbenefitsinreactiontoprospectorcustomerrequests. + Describesgeneralconcepts,practicesandbenefitsofvalue-basedversusproductselling. + Documentsproposedproduct/servicesolutionstobepresentedtopotentialcustomers. + Pursuesadditional'valueselling'educationortrainingtoenhancetraditional salespractices. **Additional Information** + Relocation and sponsorship not offered. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. \#LI **Posting Dates:** Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .