Sales Support Engineer

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.   

We are looking for a Sales Support Engineer to join our Group who has a customer-focused mindset and a team player who is ready to make an impact.  This role allows you to combine technical expertise with sales support to ensure a seamless customer experience.

What is the role about? 

The Sales Support Engineer at our Flow Production Center plays a vital role in delivering technical and sales support to Endress+Hauser Sales Centers across North & South America.  This position supports both pre-sales and post-sales activities, ensuring a seamless customer experience.  We are looking for a pro-active, solutions-oriented individual with strong problem-solving skills and the ability to thrive in a fast-paced, collaborative environment.  The ideal candidate will be technically adept, customer focused, and committed to delivering high-quality support that drives business success.

Which tasks will you perform? 

Serve as contact point for all communications related to support of Sales Center Service workshop. Support Sales Center technical requests on topics related to pre-sales and after-sales support (Technical Expert Center) Collaborate with the Service & After-Sales Support Group in Flow Switzerland Maintain active involvement in service trainings Provide on-site customer support as needed Support internal production processes related to spare parts ordering Identify & propose product options/order codes to produce locally in collaboration with local Marketing & Engineering teams Drive continuous improvement activities for processes involving the Sales Center Service Workshop and Flow

What do we expect from you?​ 

Bachelor’s degree in a related field (preferably engineering or technical) and 5-10 years related experience; or equivalent combination of education and experience. Knowledge of instrumentation, process automation and measurement applications Strong verbal communication skills with the ability to effectively present information and respond to inquiries. Competent in applying mathematical concepts to practical situations. Demonstrate a strong engineering aptitude and technical problem-solving ability. Comfortable working in a multicultural and international environment Works autonomously, taking initiative, and makes decisions

What can you expect from us? 

Family-owned, highly committed global company with a sustainable vision of the future. Lifelong learning encouraged by versatile training, tuition reimbursement, success coaching, and further education opportunities. Comprehensive benefit package (to include medical, dental, vision) and 401(k) savings with company match.  Compensation is competitive and includes bonus opportunities. Work-life balance encouraged through our 10 company-paid holidays, paid time off, paid parental leave, employee assistance programs (financial, mental, and physical health and wellbeing), and employee discounts. Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization of Lean practices and ergonomic workstations to enhance productivity and comfort. On-site amenities such as cafeteria, gym, health clinic, and ergonomic support, to foster a convenient and health-conscious workplace environment.

 

How do you apply?

To apply, we kindly ask you to upload your documents on our career page. Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification, including protected veteran and disability status.