Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing.Responsibilities:Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.  Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures.Gain a basic comprehension of product(s), product options; understand accounts structure, hierarchy, and setup.  Gain an understanding of technical product documentation, product(s) inquiry and result requirements, rule plans, implementation processes and procedures.Apply skills learned to assist with routine tasks within the implementation process providing assistance/support on implementation and maintenance projects for experienced members of the team.    The completion of implementation tasks such as but not limited to: account setup , product configuration, data communication setup request, account audit review, product inquiry and results comparison to technical specifications, creation of product inquiry and result samples, and support of general product and system questions.    General Profile:Able to follow set instructions and processes to complete work.Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.Has prior relevant training or related work experience.Has working knowledge and skills.

Qualifications:

Bachelor’s degree holder or at least completed 2nd year in college without back subjectsOne year of relevant experience in BPO/Shared Services (customer support)1-2 years of in-person customer facing experiencePersuasive CommunicationStrategic ThinkingBuilding Collaborative Relationship & Fostering TeamworkCustomer Orientation    Recommended Skills:Functional Knowledge: Performs routine tasks following specific instructions or under supervision Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams Leadership: Has no supervisory responsibilities; manages own workload Problem Solving: Work is clearly defined and completed according to instruction Impact: Impacts own team through the accuracy and quality of work Interpersonal Skills: Uses communication skills to exchange information.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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