HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The sales supervisor is responsible for supervising and coordinating the daily activities of a team of agents engaged in promoting and selling plans by phone.

Supervisory Responsibilities:Supervises daily activities of licensed agents and/or customer service representatives in team of 10-20 employees. Responsible for scheduling, approving timecards for payroll, approving time off requests

Duties/Responsibilities:Coach team of sales agents to drive new salesExecute on daily operational procedures and tacticsEnsure employees have appropriate training and other resources to perform their jobsCreate and maintain a high-quality work environment so team members are motivated to perform at their highest levelBridge clear messages and instructions to the teamMotivate team membersMonitor team’s performanceConduct real-time phone monitoring and coaching to agents using a variety of systemsCoach agents on the proper ways to effectively use rebuttals to improve closure salesMaintain industry and product knowledgeMeet and/or exceed call center key metricsAssist agents with product specific questionsCertify newly hired sales agents on proper execution of call flow and other call center proceduresCreate a productive and positive synergy with the teamGeneral understanding of workforce managementEnsure applications are submitted accurately and on timeUnderstand and adhere to all Company Carrier and/or CMS related policies and proceduresEnsure staff is aligned to approved WFM schedulesAssist agents with difficult and escalated callsPerform related jobs duties as required

Required Skills/Abilities:High School Diploma or equivalentPrevious experience leading a team of 10+ employees6 months experience in a sales call center environmentPrevious experience with Medicare Advantage salesA current and valid Health LicenseStrong written and verbal communication skillsMust be detail-oriented, motivated, self-starter, with excellent time management and organization skillsAbility to resolve escalated issues with members, carriers and other clients

Preferred Skills/Abilities:Bachelor’s DegreePrevious experience with an outbound dialing program

Physical Requirements:Prolonged periods of sitting and standing at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)Able to wear headset for duration of shift

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com