Job Type

Full Time - Exempt

General Description

Provide high quality administrative support to Senior Manager to contribute to strategic initiatives that enhance client satisfaction, sales performance, and operational efficiency. 

Essential Duties and Responsibilities

•    Support sales processes by preparing reports, Salesforce tracking and collaborate in the development of strategies to work with the unit established initiatives. 
•    Liaison between manager and Private Bankers, working to ensure policies, procedures and best practices can be developed across all teams.
•    Create reports, dashboards or presentations as requested.
•    Work on data analysis, market research, competitive analysis, and optimization to support decision making in the sales and service process.
•    Model Popular One Service Protocol.
•    Serve as the point of contact to help standardize the experience of clients and employees across Popular One offices.
•    Liaise with Real Estate Division to handle Popular One Condado issues efficiently.
•    Participate in special projects and cross functional initiatives as assigned
•    Monitor the implementation of business initiatives and prepare progress updates for the senior manager.
•    Other responsibilities as assigned by Manager.

Education Bachelor's Degree in Business Administration or AccountingExperience

2-3 years of relevant experience in the banking industry

Other Qualifications

•    Effective oral and written communication skills in both Spanish (advanced level) and English (intermediate level)
•    Proficiency Microsoft Office programs such as: Word, Excel, PowerPoint, Power BI and Outlook.
•    High level of organization to set priorities, work with multiple simultaneous tasks, meet deadlines and stay flexible to changes.
•    Ability to analyze situations, anticipate problems, evaluate options, and make timely decisions.
•    Excellent interpersonal and teamwork skills.
•    Demonstrate service attitude, both for clients, colleagues, supervisors and managers.
•    Ability to work independently and under pressure
•    Discretion and confidentiality in handling sensitive client data.

Region Locations

Condado Gallery, San Juan

Work Schedule

On-site
Monday to Friday- 8:00 am to 5:00 pm
Availability to work extended hours, holidays and weekends.

Values 1. Passion for People3. Succeed Together2. Own Every Moment4. Build the Future

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

 

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

 

Are you ready for a rewarding career?

 

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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