Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivity

Build Relationships with Families

•      Responds to client inquiries in a timely, respectful, sensitive and professional manner

•      Connects with families through listening, honest communication and genuine concern

•      Develops an understanding of each family’s unique needs and offers solutions that provide value to them

•      Stays in touch with families to ensure satisfaction

•      Prepares for all appointments and performs all procedures with professionalism and attention to detail

•      Follows through on all customer problems and requests

•      Builds trust-based relationships to earn the right to ask for referrals

•      Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

•      Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

•      Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

•      Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

•      Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent1-2 years of college or an equivalent of education and experience

Experience

•      High school equivalency and 1-2 years of college or an equivalent of education and experience

•      1-2 years of customer service or sales industry experience preferred

      

Licenses

Valid driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

Must be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skills

Pay

$17.85/hr + commission

Postal Code: V4P 1P3

Category (Portal Searching): Sales

Job Location: CA-BC - Surrey