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The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

Lead Generation 
Holds self-accountable for prospecting a minimum of 1-2 hours each day 
Obtains referrals from families served by the location 
Networks and builds community and civic relationships 
Explains and presents presentations to families served and referred families 
Maintains and tracks activity levels to ensure productivity 
Build Relationships with Families 
Responds to client inquiries in a timely, respectful, sensitive and professional manner 
Connects with families through listening, honest communication and genuine concern 
Develops an understanding of each family’s unique needs and offers solutions that provide value to them 
Stays in touch with families to ensure satisfaction 
Prepares for all appointments and performs all procedures with professionalism and attention to detail 
Follows through on all customer problems and requests 
Builds trust-based relationships to earn the right to ask for referrals 
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning 
Teamwork 
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future 
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service 
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales 
Shares family concerns with rest of the SCI team 

MINIMUM REQUIREMENTS 
Education 
High school diploma or equivalent 
1-2 years of college or an equivalent of education and experience 
Experience 
High school equivalency and 1-2 years of college or an equivalent of education and experience 
1-2 years of customer service or sales industry experience preferred 

Licenses 
Current state/province issued driver’s license with an acceptable driving record 
Insurance license if required by state/province law and as prescribed by each state board 
State Funeral Directors License 
Funeral Directors License 
 

Knowledge, Skills and Abilities 
Must be able to pass the Company’s internal presentation certification within thirty days of hire 
Ability to work a number of evenings and or weekends every month 
Ability to drive frequently 
Ability to obtain and maintain an insurance license if required by state/province 
Flexible hours but, at times must have the ability to work up to 12 hours in a day 
Ability to treat others with empathy and respect 
Knowledge of computers and some software 
Customer service skills 

Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits

Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care) ,Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or  Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

#SCI

Postal Code: 15074

Category (Portal Searching): Sales

Job Location: US-PA - Rochester