Position Overview

This position will be an owner of customer order management.  This includes but is not limited to new account set up, order processing and execution, RMA processing and execution, customer master management, and responding to all customer product ordering inquiries.

This role will also partner with the broader Outset capital sales team and logistics team to ensure purchase orders are processed in a timely manner and shipped accurately to our customers. This will include orders for Tablo systems, consumables, and other items as needed.

Responsibilities/Functions

Process customer purchase orders for consoles, treatment supplies, and other items as needed Answer customer inquiries from phone or email Work with the Outset Logistics team to provide shipping information for customers Ensure all customer account information is accurate and up to date Partner with Finance team to ensure all critical customer/order data ties out to provide timely and accurate revenue recognition Set up new accounts as needed through CRM (Salesforce.com) Assist with the COR (Customer Onboarding Process) Process RMA’s/returns, credit and rebills, etc. Manage customer reorder process on accessories and disposables Understand and comply with all SOX requirements

Requirements/Qualifications

Bachelor’s degree in Business Administration or equivalent relevant experience (High School Diploma/GED) 3+ years of sales order processing experience 2+ years of customer service experience Advanced English (Verbal and written communication skills) Experience with CRM systems (preferably Salesforce.com) Experience with QAD (ERP system) a plus Excellent problem solving skills Friendly, energetic and personable attitude Ability to be flexible and adapt to changing business needs Medical device experience is a plus