About the Job

Sanofi is seeking an experienced and dynamic Export Sales Order Management Team Lead to oversee our export operations and lead a team (less than 10 FTE´s) of skilled professionals. In this crucial leadership role, you will guide your team in ensuring our export sales orders meet all regulatory requirements, managing essential documentation, overseeing the export flow process, handling customs declaration management when relevant, and monitoring the intercompany automation model.

You will foster strong partnerships with Logistics and Sales & Operations Execution teams and drive continuous improvement in our export processes. Your leadership and deep understanding of export processes will be vital in maintaining smooth operations and compliance across our global export activities.

Job responsibilities:

Supervise a team that delivers the best service for sales order management to internal customers ensuring a positive customer experience

Responsible for Team’s performance in

Customer orders administration from order taking, through order validation, export shipment documentation preparation and delivery, up to invoicing managing by exception on the agreed timeline

Capturing inquiries, requests, returns from external and internal customers

Organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives

Monitor operational KPI’s and compliance with Sanofi policies and guidelines

In coordination with the Sales Order Management Manager and when necessary with the local stakeholders and customer fullfilment local representatives, elaborate remediation action plan.

Ensure continuous improvement of the order management process.

Supervise, coach Sales Order Analysts

Share expertise and provide coaching

Anticipate workload and allocate resources for effective and efficient delivery

Employee lifecycle management (recruit, evaluate, develop, reward, retain team)

Evaluate employee performance, determine training needs, develop talent

Address performance issues and make recommendations for personnel actions

Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication

Focusing on employee retention and engagement, advise actions to management in this relation

Create and regularly update job description of direct reports.

Continuous Improvement

Manage process improvement opportunities pipeline to eliminate redundant activities

Participate in process automation initiatives and ensure seamless adoption and transition

Participate in regional/global projects as required

Trainings

Ensure onboarding of new hires and related trainings are organized

Determine the training need of direct reports, provide access to professional trainings of existing procedures and work instructions, and additional job-related training

About You

Language

Excellent English written and verbal

Other language skills such as Mandarin, Japanese, Korean will be advantageous

Functional Skills

3+ years experience in Order Management, Order to Cash, Customer Service, contract & commercial conditions management or similar (essential) preferably in Pharma

2+ years experience as a team lead

Deep expertise in international trade regulations, including export operations and documentation requirements

Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)

Experience in running services within a Business Services organization (advantageous)

Experience in in transition project (advantageous)

Good business acumen (advantageous)

Strong problem solving and analytical skills

Technical

Hands-on experience of SAP (essential) in S4 Hana preferably, SD and GTS modules (advantageous)

Knowledge of Microsoft Office and expertise of MS Excel (essential)  

Interpersonal

Ability to interact with customers, internal and external stakeholders in a professional manner (essential)

Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)

Good communication skills (advantageous)

Attentive to customer needs and feedback (essential)

Ability to think creatively, highly-driven and self-motivated

Leadership

Strong customer service mindset with the ability to maintain customer satisfaction at a team level.

Ability to work autonomously and take ownership of tasks and processes (essential)

Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)

Attentive to detail and works with precision (advantageous)

Action oriented, delivery driven, change agent (advantageous)

Lead by example to deliver high quality service, customer satisfaction (advantageous) 

This job post is subject to local legal and social procedures where applicable.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!