**_Sales Order Management Senior Analyst (Italian Speaker)_** + Location: Budapest – Sanofi Business Operations, Váci Greens **_About the job_** Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As **Sales Order Management Senior Analyst (Italian Speaker)** within our Order to Cash team, you’ll responsible for managing and analyzing customer orders and interactions to ensure a seamless and efficient process. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? **_Main responsibilities_** + Order taking - Timely and accurate creation of customer orders received from different channels eg EDI, email, in the ERP. For email orders, review order creation in Esker + Order validation and acceptance - Perform necessary checks based on incompleteness, blocks, reason for rejections + Update orders in case necessary + Order allocation - Automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization + Follow customer fulfilment indication in case order allocation needs to be updated + Backorder processing + For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually + Delivery processing - Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process + Invoicing - Successful creation of invoice and accounting document and communicate to the customer + Contacting customers in written and internal stakeholders via Sales Force + Answer customer queries via Sales Force + This activity is driven by “first call resolution” practice especially for requests + Provide exceptional customer service and support + Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representative + Ensure continuous improvement of the order management process **_About you_** **_Experience_** + At least 2-4 Years’s experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract & commercial conditions management or similar preferably in Pharma + Experience in running services within a Business Services organization + Experience in in transition project + Good business acumen + Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies **_Soft and technical skills_** + Strong professional knowledge of Order and Customer Contact Management + Ability to interact with customers and neighboring functions in a professional manner + Attentive to customer needs and feedback + Ability to work autonomously and take ownership of tasks and processes, capable to handle professional situations independently + Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset + Ability to act as mentor, or advisor towards the medior or junior level team members + Good communication skills + Ability to think creatively, highly driven and self-motivated + Detail-oriented with strong organizational skills + Strong problem solving and analytical skills + He/She can be involved into difficult professional, or into strategical decision preparations as advisor + He/She capable to handle sudden changes independently + Strong stakeholder management she/he capable to collaborate with difficult stakeholders efficiently + She/he can build up strong professional network in the organization – in case of sudden challenges the senior employee has advisors from his/her network + Hands-on experience of SAP (R3/S4), SD module (advantageous) + Knowledge of Microsoft Office and expertise of MS Excel + Experience with Case management tool  **Languages** + Fluent in English and Italian as well **_Why choose us?_** + Bring the miracles of science to life alongside a supportive, future-focused team + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave + Flexible home office policy + Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs) **Pursue** _Progress_ . **Discover** _Extraordinary_ . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! _Discover our_ Code of Conduct (https://protect-de.mimecast.com/s/0iy3CXQyOpFqkyZ03S6XcFz?domain=protect-eu.mimecast.com/) _, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying._ \#Sanofi #WeNeverSettle #PursueProgress \#DiscoverExtraordinary \#SanofiCareers #joinSanofi #jobopportunities #careeropportunities #sscjob #Sanofi_Budapest_Hub #Budapest #LI-EUR #LI-Hybrid **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)