About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

ACCOUNTABILITIES:

Content partnership maintenance & development

•  Serve as a trusted advisor to law firm and corporate legal clients on the use of our legal solutions

•  Own client onboarding processes, ensuring smooth adoption and implementation of solutions

•  Provide product training, best practice guidance, and support to increase product usage

•  Partner with the sales team to understand client needs and participate in client meetings as a legal subject-matter expert

•  Deliver product demonstrations and consult on how our tools solve specific legal workflow problems

•  Track customer satisfaction and usage to identify expansion and renewal opportunities

•  Conduct regular business reviews with clients to ensure ROI and long-term success

•  Collaborate with product, sales, and marketing teams to provide feedback and influence roadmap

Requirements& Competencies:

•   JD, LLM, LLB or equivalent degree preferred.

•   2+ years of experience in a legal role (e.g., law firm, in-house counsel) or legal tech industry

•   Relevant experience in customer success preferred.

•   Understanding of legal industry in China

•   Understanding of industry and commercial priorities

•   Ability to identify, research and commission new products or a demonstrated desire to develop these skills and evidence of aptitude.

•   Ability to manage a large and demanding workload and adhere to deadlines.

•   Ability to track and report on progress in an organized manner.

•   Excellent interpersonal and presentation skills, comfort working with colleagues at all levels.

•   Ability to network internally and externally to develop productive professional relationships.

•   Adaptability and continuous improvement.

•   Excellent communication, organization and problem-solving skills.

•   Demonstrated legal research skills.

•   Language skills: native Chinese essential; fluent English preferred.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career.

These are some of the benefits we are delighted to offer:

- Medical and Life Insurance: Coverage for Medical and life risk.

- Long-Service Award: Recognition for loyalty and dedication.

- Marriage and New Baby Gifts: Celebratory tokens for special life events.

- Festivals and Birthday Gifts: Spreading joy on occasions that matter.

- Annual Medical Check-up: Prioritizing employee well-being through regular health

check-ups.

- Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user friendly platform.

- Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage

Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave

Gazetted Public Holiday

- Family Care leave (Maternity/Paternity Leave and Adoption Leave)

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision making, achieve better outcomes, and advance the rule of law around the world.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.