Job Summary
Join the exciting world of Travel and help grow America’s largest full-service travel agency!
Do you have a passion for making a meaningful impact? This is your chance to lead a transformation to a world-class sales operation! Armed with best practices you’ve acquired from studying the most effective companies in the world, your role is to help build a world class sales force within AAA’s Branch Operations—a division with over 1,000 travel advisors, thousands of member services staff, and hundreds of driven leaders who serve millions of members annually. Come be a part of something big as we transform our business for growth and success to support one of our core products.
Who We Are Looking For
If you’re a passionate and creative Sales Ops leader with a strong technical background and experience with effective sales systems, including Salesforce, Genesys, analytics, and compensation, then we want to hear from you!
When you join our team, you will create and shape compensation plans affecting thousands of employees, lead a team of cutting-edge analysts to build transformational data and analytics solutions, direct effective Salesforce development and sales cadences, and apply the scientific method to empower our sales operations.
Given the highly technical nature of this role, you must have extensive experience with analytics, visualization tools like Tableau, data environments including AWS & SQL and hands-on work with Salesforce. Knowledge of Genesys and effective compensation models will also help you build systems that drive results.
You will also be responsible for the day-to-day management and overall administration of our budgets, forecasts, and incentives, including development, implementation and administration of sales compensation plans within multiple markets.
Key Qualities We Value
Craftsmanship: Measure twice; cut once. Maintain an extreme attention to detail and focus on delivering the highest level of quality.
Integrity: Lead from the front and by example. Inspire others through your own growth, say what you mean, mean what you say, and exercise courageous candor.
Fun-loving: We believe in enjoying our work and celebrating successes together.
Leadership: Continuously improve your team through continuous development from continuous learning from continuous experiments
Communication: Be able to adjust your verbal and written communication based on your audience, whether explaining complex technical terms with a developer, an executive or any level in between.
Inspirational: Embrace challenges as opportunities and be inspired to try new things.
Creative Problem Solver: Passionate about problem-solving and seeking innovative solutions to overcome challenges, break through walls, and navigate barriers.
Consultant minded: Focus on deeply understanding the problem to make recommendations that others may not consider. Don’t be an order taker; be a solution provider.
Job Duties
ANALYTICS
Lead a team of analysts to continually deliver value to our business partners by adding to, refining, and delivering items from our backlog. Whether you use KanBan, Scrum, or other frameworks, ensure your team is quickly and continuously delivering value and is optimized to maintain an indefinite pace.
Work with various teams to optimize the effectiveness of our systems, including Salesforce, Genesys, POS, and others. Maintain a focus on outcomes and ensure the effect of your recommendations achieves desired results.
BUDGETING / FORECASTING/ FINANCIAL ANALYSIS
Review and recommend direction for financial and capital expenditure decisions of the business unit to assess profitability and alignment with business objectives.
Responsible for budgeting and reconciliation, forecasting, cost/benefit analyses, as well as goal setting and allocation for the business unit. Analyze profitability and make ongoing recommendations to ensure profitability targets are met.
Ensure achievement of organizational financial objectives through effective revenue/expense budgeting, forecasting and reconciliation.
COMPENSATION PLAN DEVELOPMENT AND ADMINISTRATION
Develop, implement and administer sales incentive compensation plans across multiple ACE markets in collaboration with Human Resources, Finance, Information Systems and the Office of the General Counsel to ensure effective design and administration of plan components as well as compliance with organizational and regulatory requirements.
Analyze compensation plan results and identify areas of concern or opportunity for improved alignment with organizational objectives and budgeted compensation spend. Attend Compensation Committee meetings and provide input on various compensation proposals across ACE.
Responsible for all aspects of calculating compensation for agents, management, and other business unit employees on incentive or commission plans.
EXECUTIVE CONSULTATION
Consult and advise executive staff and other businesses on strategies for improving business financial results.
Serve as the business subject matter expert on a wide range of key areas such employee compensation, finance, marketing, systems, call center telephone systems, compliance, competitive landscape, external vendors, and more.
Direct and coordinate special projects that cross multiple business lines and multiple ACE markets. Apply advanced project management techniques, determine appropriate analytical approaches and develop project plans and define objective deliverables to improve performance of the business across multiple markets. Initiate and chair meetings for the business in pursuit of these objectives.
BUSINESS PERFORMANCE ANALYSIS / COMPETITIVE ANALYSIS
Responsible for the development and implementation of strategic initiatives in support of organizational objectives. Manage all aspects of strategic initiatives including research, scope, requirements, analysis, costs/benefits, communication mediums, implementation and tracking of results on behalf of the business.
Responsible for the development and implementation of short and long term business plans necessary for guiding and evolving the business to achieve long term business goals as well as achievement of day to day business requirements.
Drive positive business results through development, creation, and implementation of standardized, effective and uniform operating procedures, business planning, management reporting, audit / compliance programs, expense management, and oversight of all administrative and operational functions in the business across multiple ACE markets.
Develop, implement, and monitor standardized reporting so executives and sales management can make informed business decisions in pursuit of production goal attainment and the satisfaction of compliance and procedural objectives developed by this position.
LEADERSHIP
Oversees high level analytical staff engaged in business performance analysis, budgeting, ad-hoc analysis, incentive calculations, and other statistical and research projects in support of the business unit.
Hire, train, and supervise staff. Develop goals and conduct performance appraisals. Approve and initiate salary increases, promotions, terminations, and other changes in employee status. Advocate employee development through ongoing monitoring, coaching and training to ensure all staff are current on any changes in organizational policies and procedures. May also oversee Work Force Management to ensure optimate scheduling to achieve desired service objectives while adhering to wage and hour requirements.
Qualifications
Bachelors Equivalent combination of education and experience
4-6 years Progressively increasing responsibility in an area such as financial analysis, business performance, operations management, sales management or similar scope. Required
2-4 years Experience with Salesforce, especially with lead management, sales cadences, and effective implementations
Experience with Genesys, including use of analytics, optimization, and integrations preferred
Financial analysis skills including proven ability to accurately compile, analyze, and provide reporting for large quantities of complex data required.
Advanced professional verbal and written communication skills required.
Proficiency in SQL, AWS, and visualization with Tableau required.
General organizational and time management skills as well as the ability to multitask and meet project deadlines as set by executive management required.
Proven interpersonal skills working in a team environment required.
Ability to delegate and oversee projects and assignments to other employees.
Advanced ability to express complex technical concepts in terms non-technical people can understand required.
Advanced presentation skills and the ability to interface with executive and senior management required.
Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
The starting pay range for this position is:
$129,400.00 - $172,000.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).