Sales Operations Manager
At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.
Position Summary:
The Sales Operations Manager will play a critical role in supporting the organization by optimizing sales processes, managing CRM systems and reporting, enabling go-to-market strategies, and ensuring the team has tools and insights to meet revenue goals. This position requires a strong analytical mindset, operational rigor, and a passion for improving sales effectiveness. This position offers flexibility to work onsite or in a hybrid capacity. The Sales Operations Manager is expected to travel to our headquarters in Champaign, IL at least once per month, with additional visits as needed.
Duties/Responsibilities:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
• Sales Process Optimization:
o Design, implement, and improve standardized sales workflows to increase efficiency and reduce sales cycle time.
• CRM Administration & Data Management:
o Own the configuration, maintenance, and optimization of the CRM (e.g., Salesforce, HubSpot); ensure clean data, proper tracking, and reporting of leads, opportunities, and sales activities.
• Reporting & Analytics:
o Develop and maintain sales dashboards, KPIs, and forecasts to provide actionable insights for leadership and sales teams.
• Territory Planning & Lead Assignment:
o Support territory design and customer segmentation strategies to optimize market coverage and lead routing.
• Sales Enablement:
o Coordinate onboarding, training, and ongoing enablement initiatives to ensure sales reps have the knowledge and resources to be successful.
• Cross-Functional Collaboration:
o Work closely with marketing, customer service, and network deployment teams to ensure alignment on go-to-market plans and customer experience.
• Tool & Vendor Management:
o Evaluate and manage sales tools and software vendors to enhance productivity and reporting capabilities
Required Qualifications:
• Bachelor’s degree in Business, Marketing, Analytics, or a related field; MBA a plus.
• 5+ years of experience in sales operations, preferably in telecom, ISP, or technology sectors.
• Deep understanding of CRM systems (e.g., Salesforce, HubSpot) and data analysis tools (Excel, Tableau, Power BI).
• Proven experience supporting direct and field sales teams in a fast-paced, high-growth environment.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Familiarity with internet/fiber services is a strong plus.
• This role can be onsite, hybrid, or remote with an expectation of travel to headquarters in Champaign, IL as needed.
Physical Requirements:
The successful candidate will be able to perform the following with or without reasonable accommodation:
• Ability to sit for prolonged periods
• Ability to lift up to 15 pounds
• Occasional travel to headquarters in Champaign, IL, as needed
Compensation & Benefits:
The salary range for this position is: $125,000 - $160,000
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.
Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:
15 company paid holidays
3 weeks PTO
Medical, Dental, Vision starting day one
401K with company match
Health and Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational and professional reimbursement
Short- and long-term disability benefits
Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.