Position:Sales Operations Manager
Job Description:

Arrow Electronics is a global provider of technology products, services, and solutions, and is recognized as a Fortune 500 company ranked 133. The company supports a wide range of industries, including aerospace and defense, automotive, communications, computing, consumer electronics, industrial, and healthcare. Headquartered in Centennial, Colorado, Arrow Electronics operates in over 85 countries and serves more than 220,000 customers worldwide.

The company's broad portfolio spans electronic components and enterprise computing solutions, helping customers innovate and bring new technologies to market. With annual sales exceeding $30 billion, Arrow Electronics prides itself on delivering value-added services and comprehensive support, from design and engineering to supply chain management and logistics. This extensive range of services positions Arrow Electronics as a trusted partner for businesses looking to navigate the ever-evolving technology landscape.

What You’ll Be Doing:

Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties.Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.Assign, design and create new processes for special services/programs for customer. Manages market research to determine special pricing for non- standard items in the interests of ensuring appropriate profit margins are reached and maintained.Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

What We Are Looking For:

Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experienceIntermediate knowledge of Microsoft ExcelAbility to communicate fluently in EnglishExperience with an ERP or CRM is a plus

Work Arrangement:

Fully In Office: Monday-Friday

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, sick days and holidaysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundGrowth Opportunities, and more!

Apply now!

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Annual Hiring Range/Hourly Rate:$49,400.00 - $62,521.42 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:Full time
Job Category:Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)