Job Description :

Job Title

Sales Operations Executive - Luxury

 About the Function:

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

About the role:

This role is responsible for delivering accurate, timely, and insightful commercial reporting and operational support to drive sales performance and execution excellence. Acting as a key liaison between Commercial, Sales, and other internal teams, the position manages end-to-end processes including customer openings, moves, closures, depletions tracking, invoicing coordination, and database management (Salesforce CRM, budgeting tools)

Role Responsibilities:

Commercial Reporting & Analysis

Maintain and update comprehensive commercial reports, including Sales Performance & Execution reporting.Analyse performance data and provide insightful summaries during the Weekly Development (WD) cycle.

Sales Process Support

Facilitate key business operations such as Contracted Customer Openings, Moves, and Closures.Oversee operational performance through surveys and cycle briefs to ensure alignment with DLC strategic priorities.

Customer Information Management

Collaborate with internal departments to source accurate customer information.Database management including Salesforce CRM and Budgeting.

Depletions & Invoicing Coordination

Manage the depletions process for DLC Route-to-Market (RTM) strategies.Coordinate internal invoicing processes with Commercial teams while maintaining compliance standards.  

Ad-hoc Support

Provide ad-hoc support to commercial sales representatives for internal queries, fostering strong internal relationships.

Experience / skills required:

Excellent verbal and written communication skillsStrong attention to detail with a data-oriented attitude.Proven ability to build robust internal relationships across departments.Self-motivated with the ability to work independently, prioritise tasks effectively, and meet deadlinesProficient in managing complex information; understands the impact of data changes on operations.Proficiency in Excel, Power BI and database management tools.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Regular

Primary Location:

1HQ

Additional Locations :

Job Posting Start Date :

2025-09-05