Job details The Sales Operations Associate provides first-level customer support and manages all aspects of order management for both direct and indirect customers. You will act as a crucial link between customers, the sales team, and various internal departments, ensuring a positive and efficient experience. This role requires strong communication skills to handle all customer inquiries and resolve issues in line with company policies and contract terms. You will also provide support for any product or order requests across the company. ...
Responsibilities:
Process all customer orders via the online ordering system, EDI, or manually, in compliance with financial controls and process guidelines. This includes changes and cancellations.

Collaborate with the pricing team to correct pricing discrepancies on orders.

Communicate with customers via email and phone to handle questions before, during, and after the order process.

Work with the Planning and Operations departments to provide customers with information on lead times, product availability, and shipping details (tracking, proof of delivery, damaged goods).

Coordinate with the field sales team and customers to resolve expedite requests and ensure a consistent plan is in place to meet commitments.

Manage the delivery and registration of all non-tangible or virtual items, such as licenses, leases, and services.

Query the company database for product specifics, including weight, origin, size, and serial numbers.

Process all RMAs (Return Merchandise Authorizations) and ZDIs (Zero Defect Initiatives) according to established instructions and guidelines.

Set up automated customer reports and generate other standard reports as requested.

Take on other projects and assignments to accommodate the changing needs of the department.

Working hours: Various Shifts Available

Skills:
Knowledge of supply chain management.

Knowledge of software sales.

Experience with the service business and understanding of milestones.

Education:
Bachelors

Experience:
1-4 years

Qualifications:
Education and Experience: Bachelor's degree in a business-related field or equivalent professional experience; 2-5 years of professional, relevant experience, with at least 2 years in customer service or sales.

Problem-Solving: Proven ability to work independently or in a team to solve problems and resolve complex issues.

Communication: Excellent verbal and written communication skills for professional interactions with customers, executives, and sales teams.

Personal Attributes: Must be self-motivated, detail-oriented, able to multitask in a fast-paced environment, and able to prioritize a heavy workload.

Interpersonal Skills: The ability to interact positively and professionally with all levels of management, outside vendors, and coworkers.

Technical Proficiency: Intermediate skills in Microsoft Office, including Word and Excel.


Once you have completed your application, a Spherion recruiter will manually review your profile and respond within 48 business hours

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow more The Sales Operations Associate provides first-level customer support and manages all aspects of order management for both direct and indirect customers. You will act as a crucial link between customers, the sales team, and various internal departments, ensuring a positive and efficient experience. This role requires strong communication skills to handle all customer inquiries and resolve issues in line with company policies and contract terms. You will also provide support for any product or order requests across the company.

Responsibilities:
Process all customer orders via the online ordering system, EDI, or manually, in compliance with financial controls and process guidelines. This includes changes and cancellations.

Collaborate with the pricing team to correct pricing discrepancies on orders.

Communicate with customers via email and phone to handle questions before, during, and after the order process.

Work with the Planning and Operations departments to provide customers with information on lead times, product availability, and shipping details (tracking, proof of delivery, damaged goods).
... Coordinate with the field sales team and customers to resolve expedite requests and ensure a consistent plan is in place to meet commitments.

Manage the delivery and registration of all non-tangible or virtual items, such as licenses, leases, and services.

Query the company database for product specifics, including weight, origin, size, and serial numbers.

Process all RMAs (Return Merchandise Authorizations) and ZDIs (Zero Defect Initiatives) according to established instructions and guidelines.

Set up automated customer reports and generate other standard reports as requested.

Take on other projects and assignments to accommodate the changing needs of the department.

Working hours: Various Shifts Available

Skills:
Knowledge of supply chain management.

Knowledge of software sales.

Experience with the service business and understanding of milestones.

Education:
Bachelors

Experience:
1-4 years

Qualifications:
Education and Experience: Bachelor's degree in a business-related field or equivalent professional experience; 2-5 years of professional, relevant experience, with at least 2 years in customer service or sales.

Problem-Solving: Proven ability to work independently or in a team to solve problems and resolve complex issues.

Communication: Excellent verbal and written communication skills for professional interactions with customers, executives, and sales teams.

Personal Attributes: Must be self-motivated, detail-oriented, able to multitask in a fast-paced environment, and able to prioritize a heavy workload.

Interpersonal Skills: The ability to interact positively and professionally with all levels of management, outside vendors, and coworkers.

Technical Proficiency: Intermediate skills in Microsoft Office, including Word and Excel.


Once you have completed your application, a Spherion recruiter will manually review your profile and respond within 48 business hours

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Show lessShow morekey responsibilities

Process all customer orders via the online ordering system, EDI, or manually, in compliance with financial controls and process guidelines. This includes changes and cancellations.Collaborate with the pricing team to correct pricing discrepancies on orders.Communicate with customers via email and phone to handle questions before, during, and after the order process.Work with the Planning and Operations departments to provide customers with information on lead times, product availability, and shipping details (tracking, proof of delivery, damaged goods).Coordinate with the field sales team and customers to resolve expedite requests and ensure a consistent plan is in place to meet commitments.Manage the delivery and registration of all non-tangible or virtual items, such as licenses, leases, and services.Query the company database for product specifics, including weight, origin, size, and serial numbers.Process all RMAs (Return Merchandise Authorizations) and ZDIs (Zero Defect Initiatives) according to established instructions and guidelines.Set up automated customer reports and generate other standard reports as requested.Take on other projects and assignments to accommodate the changing needs of the department.

experience

1-4 years

skills

Knowledge of supply chain management.Knowledge of software sales.Experience with the service business and understanding of milestones.

qualifications

Education and Experience: Bachelor's degree in a business-related field or equivalent professional experience; 2-5 years of professional, relevant experience, with at least 2 years in customer service or sales.Problem-Solving: Proven ability to work independently or in a team to solve problems and resolve complex issues.Communication: Excellent verbal and written communication skills for professional interactions with customers, executives, and sales teams.Personal Attributes: Must be self-motivated, detail-oriented, able to multitask in a fast-paced environment, and able to prioritize a heavy workload.Interpersonal Skills: The ability to interact positively and professionally with all levels of management, outside vendors, and coworkers.Technical Proficiency: Intermediate skills in Microsoft Office, including Word and Excel.

education

Bachelors

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