The Sales Operations, Sr Manager , will be responsible for developing and maintaining all incentive-based compensation systems/tools, optimizing work processes and providing insights and recommendations for sales teams. The candidate will work cross-functionally with various departments to create solutions by gathering data and insights to ultimately drive best-in-class experience and productivity to meet and exceed company/department goals. The candidate will utilize industry benchmarks to deliver tracking and traceability of processes and solutions utilizing technology platforms delivered by Sales Operations. 

Role expectations

• Develop, improve and maintain operational management systems, processes and best practices

• Ensure current tools and processes are designed to generate sales effectiveness, remove roadblocks, and drive efficiencies in the field.

• Enable two-way communication to stakeholders by leveraging and utilizing industry best practices, data, and insights.

• Collaborate with cross-functional partners to support quotas and accrual runs.

• Collaborate with sales leadership and internal stakeholders to define skill gaps, desired outcomes, and success criteria.

• Develop financial models and evaluate ROI on key programs/initiatives while maintaining an unbiased view to help drive adoption and utilization of Align Products and Services.

• Research and determine business needs on current systems and products related to compensation.

• Act as the primary contact between scrum teams, product development departments and stakeholders to ensure the products meet specific objectives for relevant systems.

• Provide insights on incentive trends, behavior and state of the business including recommendations for change.

• Ensure system readiness for all incentive related tasks

What we're looking for

• Bachelor’s Degree or equivalent

• 10+ years sales operations, strong analytics experience, and detail oriented.

• Proficient in programming and analytical skills: Salesforce, SQL, PowerBI, and Sales Performance Management tools

• Knowledge of organizational effectiveness and operations management

• Experience budgeting and forecasting

• Outstanding organizational skills

• Strong personal and professional judgment

• Adaptability to respond quickly to shifting priorities and adjust initiatives and priorities

• Comfortable with legal and regulatory processes to ensure company compliance

• Working knowledge of product development architecture

• Proficiency in the use of analytic tools and strong analytical thinking

• Excellent knowledge of user-centered design principles.  

• Excellent oral and written communication, including presentation skills

• Ability to work with large teams and a variety of people, including users, product development team members and management team members

• Problem-solving skills

• Ability to travel 10% of the time