Sales Operation Specialist Requisition ID: 44384 Job Location(s): Oragadam, IN Employment Type: Full Time Segment: Group Functions CFO Job Function: Finance & Accounting Work Location Type: On-site **Job Description** Danfoss is looking for a Sales Specialist acts as a central point of contact between customers, Account Managers, and internal departments. The objective of this role is to manage and streamline product data, pricing, EDI transactions, scheduling agreements, and reporting, while resolving system-related issues and supporting continuous improvement and customer satisfaction efforts. **Job Responsibilities** • Monitor and resolve IDOCs in SAP for inbound EDI documents. • Create and maintain scheduling agreements in SAP for blanket order processing. • Initiate customer inquiries and CRNs using Salesforce. • Review and resolve pricing errors using SAP’s Global Price Error Report. • Maintain accurate cross-references between customer and internal part numbers in SAP. • Generate and manage quotations for service parts in Salesforce. • Investigate and resolve debit memos in collaboration with A/R. • Assist in pricing strategy development with Business Units and Account Managers. • Prepare reports (BI, pricing summaries, net price lists) for Account Managers. • Use Salesforce for CRM updates, communication, and reporting. • Troubleshoot transactional issues across SAP, Salesforce, and other systems. • Participate in special projects like facility tours, customer visits, and reporting. • Support continuous improvement and 8D problem-solving initiatives. • Expedite urgent prototype or new product orders. • Manage PPAP documentation and submissions via customer portals. • Handle account-specific requests (EDI setup, logistics, returnable containers). • Optionally manage select customer accounts directly. **Background & Skills** • SAP: IDOC management, cross-referencing, pricing, billing, scheduling agreements. • Salesforce: CRM, quotations, inquiries, reporting, Chatter collaboration. • Microsoft Excel / Power BI: Data analysis, reporting, dashboard creation. • Customer Portals: Experience with OEM portals (e.g., John Deere, CAT, CNH). • General Technical Acumen: Cross-system troubleshooting, documentation accuracy. Preferred Qualifications: • Experience in industrial or manufacturing environments. • Familiarity with EDI, PPAP, and sales support workflows. • Strong communication, problem-solving, and organizational skills. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.