As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

As a Service Business Sales Manager at KONE, you will spearhead the development and execution of strategic short- and long-term sales and customer relationship goals, aligned with our unit’s ambitious objectives. By leading and inspiring a high-performing sales team, you will drive the sales process, foster strong client partnerships, and deliver innovative service solutions that elevate the performance and safety of our customers’ buildings. Your leadership, coaching, and commitment to excellence will empower your team to achieve and exceed targets, reinforcing KONE’s position as a global leader in sustainable, people-centric urban mobility solutions. The Sales Manager Service Business will report to the Branch Manager, KONE Kenya.

What will you do?

Strengthen KONE’s market position and customer base.Engage proactively with customers, promoting lifecycle value solutions.Enhance customer relationships, loyalty, and profitability.Oversee key account plans and assign team members to manage them.Promote KONE’s digital solutions to key decision-makers.Develop regional and individual sales plans.Support pricing strategies to improve profitability.Collect market and competitor insights to identify cross-selling opportunities.Lead sales processes, ensuring high-quality CRM data and results in orders and profitability.Set targets, guide the team on customer focus, and approve major tenders/orders.Coach the sales team to apply KONE’s solution-selling approach effectively.Manage team performance, develop skills, and ensure a positive onboarding experience.Motivate the team and plan for succession to achieve long-term success.

Qualifications and Experience

Bachelor’s or master’s degree in economics, Engineering, Business, or a related field.3–5 years of experience in a managerial or leadership role.3–5 years of technical experience in the elevator/escalator industry (preferred) or in construction, building materials, or related sectors.Proven track record in business-to-business (B2B) sales.Demonstrated experience in sales or sales management.Strong background in people leadership and team management.Sales Expertise: In-depth understanding of the sales cycle, customer purchasing behaviors, negotiation techniques, sales reporting, and funnel management.Business Acumen: Proficient in business planning, budgeting, and performance monitoring.Service Orientation: Exhibits a customer-centric mindset focusing on delivering exceptional service.Digital Proficiency: Comfortable with digital tools and enthusiastic about leveraging digital solutions to drive business outcomes.Communication: Strong command of English, both written and verbal.

What do we offer

Great dynamic team promoting a collaborative environment.Total reward elements that engage and motivate our employees and help us make KONE a great place to work.Comprehensive learning and development programs cover a wide range of professional skills.Engaging job with a position description and clear targets.Regular feedback through performance discussions.Opportunities for individual development.Mentoring and coaching programs.Flexibility, trust, and respect.Value-based culture, behavior, and ethics.Sustainability and innovation.Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link that sometimes land in the spam folder.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers