What You'll Be Doing • Supports the team to represent the brand with their personal styling, grooming standards, demeanor and overall appearance • Educates the team on our brand identity and ways of working • Supports the team through change • Works well under pressure • Ensures the team understand and conduct themselves in line with our brand values • Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained • Communicates relevant company news to the team • Ensures the team build and nurture customer relationships, creating a loyal customer base • Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers • Understands store targets, budgets and KPI levers • Motivates and helps the team to deliver personal sales targets and KPI's • Meets deadlines by planning, prioritising and effective delegating • Takes responsibility for the results in their department • Ensures all team members understand what is required of them in their role and the impact they have on the business • Ensures the team adhere to all company policies and procedures • Ensures the store is opened and closed safely and efficiently • Deploys the team effectively across the store to complete required tasks and meet deadlines • Adapt their communication style for individuals • Provides clarity when providing instructions or giving direction • Recognises achievements, gives praise as well as constructive feedback to improve performance • Resolves any performance issues within the team and takes appropriate action i.e. using ROC's • Completes training and regular performance conversations, setting clear goals