Job Title: Sales Manager Bilingual Job Description Join Our Team as a Sales Manager! Are you passionate about driving business growth and leading successful teams? As a Sales Manager, you'll oversee and inspire a dynamic team dedicated to generating revenue and fostering business growth. You will lead efforts in customer success, including onboarding while also managing revenue retention through renewals and upselling. Build strategic client relationships alongside our Sales Director and make a significant impact. Ready to elevate your career? Apply now! **You have:​** + 5+ years proven work experience in a leardship sales role + 3+ years Sales B2B experience + 1+ years BPO experience + English Proficency B2+/C1 + Experience or willingness to conmmute to our site located in Insurgentes sur # 700, (Frente a Metrobús Poliforum) **You will:** + Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction + Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date + Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities + Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members + Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories + Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market + Be a point of escalation for our clients and respond promptly to any issues + Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed + Work with client contact on reporting and forecasting + Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) + Work with client contact on reporting and forecasting + Coordinate team incentives and Sales Performance Incentive Funds + Partner and build business relationships with all partners to ensure customer expectations are met Location: MEX Mexico City Downtown Insurgentes Language Requirements: English (Required), Mexican Spanish (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**