Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! 

Driveway Sales Manager  

The Driveway Sales Manager is responsible for helping build, lead, and inspire their teams to deliver an unparalleled customer experience throughout the online buying process. This position will be responsible for helping interview, hire, and train Supervisors and Customer Service Agents. They will be a driver of culture and help integrate consistent processes, that lead to reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Sales Manager will help mentor and develop their teams.  

 The Driveway Sales Manager reports to the Senior Driveway Performance Manager. 

Responsibilities 

Administer training plans and development of assigned employees/positions 

Help attain department monthly objectives and daily tasks 

Develop, train, and monitor customer engagement and follow-up word tracks 

Systems expert for assigned positions 

Internal/external paperwork and documents for assigned positions 

Execute correct cross department communication and process flow 

Work leads from CRM, CRM desking tool, and digital retail portal 

Submit credit applications and deal structure into Route One/Dealer Track 

Monitor lender portal for approvals 

Restructure deals for lender approval 

Work with Driveway Customer Service Agents to send updated proposals to customers 

Identify protection products that fit into deal structure 

Calculate taxes and DMV Fees (multiple states) 

Load customer and deal structure into the Dealer Management System 

Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements 

Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding 

Submit customer information to lenders through lending portal 

Manage collection and reconciliation process for cash, checks and credit card receipts 

Verify all customer documents as necessary 

Submit Finance Contracts 

Skills and Qualifications 

Previous automotive experience required 

Sense of urgency and strong attention to detail  

Excellent communication  

Team builder 

5+ years of Sales Management experience 

Competencies 

Does the right thing, takes action and adapts to change 

Self-motivated, believes in accountability, focuses on results, makes plans and follows through 

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results 

Thrives on a team, stays positive, lives our values 

We Offer Best-in-Class Industry Benefits:  

Competitive pay  

Medical, Dental, and Vision Plans  

Paid Holidays & PTO  

Short and Long-Term Disability  

Paid Life Insurance  

401(k) Retirement Plan  

Employee Stock Purchase Plan  

Lithia Learning Center  

Vehicle Purchase Discounts  

Wellness Programs  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.   

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*  

Up to 1/3 of time: standing, walking, lifting up to 25 pounds 

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing  

*Reasonable accommodations may be made to enable individuals to perform the essential functions.  

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.