Overview Process, People and Technology related transformation role for Commercial GCC Responsibilities Ownership of all sales support projects. Conduct collaborative session with Sector/Regional partners and stakeholders for deliverables (timelines/number of outputs/etc.) Drive influential and productive conversations with global and regional leadership to proactively plan, build consensus on sales support strategy, COE org design and problem solve. Embed gold standard processes across sectors and BU’s & Drive standardization of processes across markets. Manage a large critical talent pool and help craft career paths of his team to drive engagement and manage attrition. Act as support and point person for Sector/Regional partners and stakeholders, when appropriate Scale-up operation in-line with business growth, both within existing scope, as well as new areas of opportunity to make the GSS capability future proof. Be abreast with industry best practices around process & technology and recognize opportunities to act & improve service delivery & build differential capability. Build a robust process framework (intake to delivery) with effective tracking interventions to proactively manage changes in scope, identify potential risks to service delivery and devise effective contingency plans. Continuously seek & implement process improvements and simplifications via optimal use of technology. Lead the creation of a robust training program (onboarding & ongoing) around categories, business, industry, process, tools etc. Build GSS expertise in the CoE across all formats and promote end-to-end GSS management view. Drive agility in the team to swiftly move across regularly scheduled and adhoc requests. Qualifications MBA/ other similar programs