About the Company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

 

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

 

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

 

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com

 

AL-FUTTAIM VALUES: RESPECT | EXCELLENCE | COLLABORATION | INTEGRITY

Sales Manager l M&S Suria KLCC

About the Role

To be responsible and accountable for the commercial/operational management of designated store, maximizing sales opportunities and minimizing losses. To be an effective of the store management team and contribute to achieving the budget, goals and objectives set for the store. To ensure al Companies’ policies and procedures are fully comply and implemented. To manage a team, merchandises, efficient space management and ensuring the highest standards of service is offered. To deputize the Commercial/Store Manager in his or her absence

 

What you will do

Generating Sales

Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return Actively implement sales promotions and follow the sales plan

Deliver Excellent Customer Service

Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing  Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience  Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.  Provide and ensure direct reports provide high standards of customer service as per M&S Way:  All In For The Customer Make Every Penny Count Talk Straight Own It And Get It Done Ensure that our customers are comfortable, welcome and courteously served

Use of Space and Department Presentation

Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values Work with the Visual Merchandising team to ensure that the items planned to be promoted are given priority of display within the departmen

Merchandises Management

Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns (if any) Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility Provide timely feedback to the Buying team on all appreciation and markdown action, including aged/slow selling merchandise and ensure effective clearance of stocks. Drives stock accuracy to deliver business availability target

Drive In-store Operational Efficiency

Be responsible and ensure fully compliance of the standard SOP, procedures, rules and regulations and profit protection measures set bythe company. Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses. Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability. Adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing all policies relating to health and safety, security. Be involved in setting and subsequently achieving store targets and objectives.

People Management

Lead and motivate department staff to drive delivery of consistent high standards of performance and behaviour. Deliver the performance review process and provide regular feedback to team. Identify and develop talent through effective development planning and training. Communicate effectively and engage team throughout the department and the company.

Others

Support the commercial/store PIC effort in ensuring store operation expenses are in line with budget allocation. All other responsibilities as assigned by line manager and/or Management

Required Skills to be successful

Minimum diploma in related field or equivalent 2+ years work experience in Retail industry with supervisory and management experience Good supervisory and management skills in managing the team and driving performance Sounds Data Analytics skills Strong communication and interpersonal skills; be positive and flexible to cope with constantly changing business needs

What we have to offer

Competitive compensation package Fun and dynamic work environment Steep learning curve Career growth and development opportunities A vibrant and international team with diverse backgrounds