Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of Digital AdSales -Manager - English- on Site Cairo
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active users of the Internet and online applications.
Responsibilities
Manage Digital Ad Sales team, end to end and would be responsible for service delivery
Responsible for the process KPIs and customer management
Respond to customer inquiries and problem escalations
Proactively resolve people issues and ensure that attrition is well below the defined target
Driving Continuous Improvement Initiatives, manage revenue, drive sales performance, get into details of Ad products.
Develop and implement measurement systems and provide insightful analytics around the metrics.
Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
Communicate with the customer regularly to discuss operational issues and CTQ delivery, raise issues build a relationship, understand customer issues proactively, and fix to get the delight factor
Coach mentor people – Motivating team with excellent people touch
Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
Reconciliations of client reports
Qualifications we seek in you
Minimum qualifications
Ad Sales Digital marketing experience
Post Graduate degree or equivalent with an excellent academic record
Relevant experience in a sales environment for relevantyears
Should have handled a team of at least 40 to 50 people
Customer Management exposure and good presentation skills are a must
Proficient level of English min C1 This job will require working in a normal shift, Sunday to Thursday
Preferred qualifications
Excellent Analytical Communication skills
Preferably the candidate's prior experience in Internet-based accounts and the Customer service industry
Ability to work communicate with people across an organizational unit
Excellent interpersonal Management skills
LEAN/Six Sigma – Trained, Tested and Certified (preferred)
Leading calls with Clients/ other business functions Independently
High MS Office skill (Advance Excel) – preferred
Ability to handle pressure - Timelines and Customer Demands
Technical knowledge of Domain/hosting/email/SSL/server will be an added advantage
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.