Job Description:

The Sales Infrastructure Analyst role ensures functional/technical operational excellence for the internal and external Sales Teams on critical One Demand tools and processes. This role is responsible for troubleshooting business process or technology requests being raised by the Sales division, translating the request, and determining the necessary actions for resolution. Additionally, this role is responsible to ensuring annual audits of all Sales tools and technologies are within corporate standards. This role Is critical for the successful execution of trade promotion management, total volume planning, samples execution, Sales systems, and data accuracy.

What are we looking for?

Proficient in MS Office applications (Excel, PPT)

The knowledge, skills, and abilities typically acquired through the completion of a Bachelor's degree, or equivalent work experience.

Willingness to travel (up to 10% of time)

Demonstrates strong analytical, business acumen and technical ability.

Strong Communications skills (oral, written, and listening)

Working directly with end users to help understand system ways of working.

2+ years of Sales and Support experience or related internship experience preferred

Power BI experience preferred

What will be your key responsibilities?

Responsible for operational excellence and financial audit controls through tasks designed to ensure all tools, systems, processes, and data are available for the 500+ field sales representatives (associates and broker partners).

As a Subject Matter Expert (SME) this role is answers all questions the 500+ field sales associates may have on the coverage topics, training on proper usage, and ensuring the integrity of the action is aligned with any Mars best practices. The SME is responsible for analyzing any exceptions to standard operating procedures and making recommendations to allow exceptions when it’s best for the associate/business.

Multiple Sales Infrastructure Analysts work as a team to handle all coverage topics. Each Analyst is expected to be the primary expert in one or more of these areas, and backup for all others, which requires that each Analyst has advanced knowledge of these coverage topics: Stability and accuracy of sales reporting systems, Trade Promotion Management system operations, Trade deduction management, Indirect Volume Reconciliation, Master data accuracy, and Sales SharePoint site development and support.

Respond to troubleshooting tickets generated by questions from field sales associates

Utilizing expertise and knowledge gained through day-to-day execution and issue resolution to recommend ideas for continuous improvement in both functional and technical improvements. This includes the identification and ownership of both functional and technical improvements to existing business processes.

What can you expect from Mars?

Work with diverse and talented Associates, all guided by the Five Principles.

Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

Best-in-class learning and development support from day one, including access to our in-house Mars University.

An industry competitive salary and benefits package, including company bonus.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.