Location: On site at Memphis, TN; Nashville, TN; New Orleans, LA; Lafayette, LA; Raleigh, NC; Charlotte, NC; Tampa, FL; Jacksonville, FL. 

 

Overview:
As the highest-level individual contributor for sales coaching within the Consumer Banking Group, the Senior Sales Coach plays a critical role in advancing our client-focused sales strategy. Leveraging deep expertise and more than 10 years of industry experience, this associate leads the delivery and refinement of advanced sales coaching to empower Banking Center Managers, Retail Market Managers, Retail Banking Executives, and small business sales teams.

Key Responsibilities:

Serve as the primary architect and driving force behind sales coaching strategy for all levels of associates within the Consumer Banking Group, with an integral focus on retail, small business and digital sales activities. Design, deliver, and continuously enhance high-impact #deliver excellence strategy, workshops, and routines that enable associates and leaders to exceed client acquisition, growth, and retention goals. Proactively mentor Banking Center Managers, Retail Market Managers, Retail Banking Executives, and small business sales associates by introducing best practices, innovative strategies, and actionable techniques that elevate sales performance. Align all coaching initiatives with the broader strategic direction set by the Director of Consumer Sales, ensuring synergy with First Horizon Bank’s mission and values. Partner with executive leadership to optimize sales routines and foster a culture of performance, accountability, and client advocacy. Analyze sales performance metrics, uncover coaching needs, and utilize data-driven insights to design tailored solutions for various teams and markets. Serve as a senior advisor to associates and leaders throughout the Consumer Banking Group on professional development, sales strategy, and client relationship management. Stay ahead of industry trends and regulatory requirements to ensure all training content maintains compliance and reflects current best practices. Champion the adoption of advanced sales tools and methodologies, driving enhancements to associate productivity, client service, and business growth. Represent the Consumer Banking Group as a subject matter expert and brand ambassador for sales excellence within First Horizon Bank.

Qualifications:

Bachelor’s degree in Business, Finance, or related field; Master’s degree or advanced certifications preferred. Minimum of 10 years’ successful experience in sales coaching, sales strategy, or sales management within consumer banking. Deep expertise in retail, small business sales, multi-tiered sales routines, and professional development for associates at all leadership levels. Exceptional communication, influencing, and leadership skills with demonstrated ability to drive change and build consensus. Proven experience operating autonomously as a senior individual contributor. Advanced analytic capabilities and proficiency in utilizing sales performance data to inform decisions. Commitment to First Horizon Bank’s client-centric philosophy, sales culture, and values.

Key Relationships:

Director of Consumer Sales Banking Center Managers Retail Market Managers Retail Banking Executives Small Business Sales Associates Digital Sales Team Executive Leadership

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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