Job Descriptions: Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as 'friendly enthusiasts,' that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s 'Positively Yours' service culture is a kept Brand promise, delivering a consistent 'Positive Stay,' where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood. This is a Sherman Associates owned Hilton franchised location. The Sales Coordinator supports the sales & marketing operations with the goal of providing excellent customer service, building customer relationships, supporting the group sales team, maximizing rates and over-all revenues for the hotel. The Sales Coordinator partners with members of the sales team and hotel management to ensure that clients receive the best experience at the hotel by providing outstanding customer service on behalf of the property and its ownership. Pay: Starting at $20.00 - $23.00/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job. Essential Functions + Responsible for the intake process of any direct group inquiries including qualifying business and leveraging technology to properly manage the inquiry and assigning it to the appropriate team member. + Records all appointments, follow-up meetings, and effectively tracks business leads + Maintains client files to ensure important dates and deadlines are recorded. + Creates and effectively manages booking links, send out calendar invites, and handle credit card authorizations and invoicing. + Partners with Hospitality Accounting for any payment outside of credit card, such as direct bill requests, ACH/wire payments, etc. + Completes monthly audit of group payments/statuses of any outstanding payment. + Review and report on group bookings, including room block status and attrition numbers. + Partners with Sales Managers to assist with the administrative needs of the sale. + Prepare and distribute daily agendas, client welcome notes, and event materials. + Accurately prepare, distribute, and support the Sales Managers with any BEOs. + Responsible for post-event follow up communication to close out the sale by sending final billing and ensuring positive communication to encourage repeat booking. + Manage gift certificates, complimentary stays, and amenities. + Act as a liaison between sales and other departments, ensuring smooth operations. + Produce accurate and timely reports for management. + Regularly monitors client satisfaction and resolves any outstanding issues to foster relationships and secure future business. + Completes other tasks and duties as assigned based on business needs. Required Experience: Minimum Requirements + Minimum 1 year of experience in sales or administrative role, or an equivalent number of years of education and sales experience + Excellent verbal, written and presentation skills; Ability to communicate effectively with community partners, vendors, external parties, and across internal divisions + Shares a passion for the mission, vision, and values of Sherman Associates + Schedule may vary due to the specific needs of the hotel Keyword: housekeeper, housekeeping, rooms, job, cleaning, room attendant, service, paid, work, maid, cleaner, customer service, hotel, Marriott, part time, full time, essential From: Sherman Associates