Job Summary:

SALES COORDINATOR 

Location: Los Angeles, CA, New York, NY, or Remote in the US 

Division: Ticketmaster NA – NA Sales Region (Portfolio Company – Universe) 

Line Manager: Sales Operations Manager– Clubs & Universe 

Contract Terms: Permanent, full-time, 40 hours per week 

THE TEAM 

We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives, one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

THE JOB 

We’re seeking an ambitious, bright, and self-driven Sales Coordinator to join our team Under the direction of the Sales Operations Manager, this role is responsible for supporting the sales and operations functions through top of the funnel activities associated with the General Admission, Exhibits, and Clubs segments across North America. 

The role is an essential part of the Universe’s business model, fueling the growth of Pipeline and Revenue objectives of the NA Sales organization to ensure the Company can meet overall business objectives. In addition, this role will be responsible for early-stage prospect and funnel management which may include but is not limited to, decisions regarding which communication tactics to use, email messaging, talk tracks, and leveraging marketing resources. Ultimately, this position is to be responsible for generating a substantial pipeline of weekly meetings; generate Qualified Meetings to be accepted by the Client Development Team; and to achieve and exceed sales targets, as advised. 

WHAT YOU WILL BE DOING 

Pipeline Generation 

Research, identify, and generate weekly meetings with select target personas. 

Identify and follow up on both inbound interest and generating outbound opportunities in North America. 

Qualify incoming leads for size, use case, and quality. 

Conduct daily volumes of activity including outbound cold calls, emails, and social selling. 

Organize, track, and prioritize potential leads and existing client renewals. 

Partner with sales organizations to drive the day-to-day interactions that identify prospects for long-term business opportunities. 

Articulate the key value proposition of Ticketmaster’s portfolio company’s products and services to the key players within the General Admission, Exhibits, and Clubs segments. 

Try to keep the language easy to read and understand.  

Sales Enablement 

Create and manage sales and outbound campaign copy, product demonstrations, and sales decks for sales presentations. 

Select appropriate outreach avenues (cold calls, email sequences, social networks) based on the prospect details including Persona, Account Size, and structure.  

Stay abreast and informed of trends and market data in target market segments in order to tailor outreach to prospects that will create opportunities.  

Provide feedback to Marketing on what assets and outreach are resonating and which are not in order to iterate on the resources available. 

Sales Operations 

Input accurate data into Salesforce for tracking prospect interactions and information. 

Keep sales and management teams informed by tracking and generating monthly sales pipeline and activity reports. 

Support special projects as required. 

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 

Bachelor’s Degree or equivalent. 

Minimum of year of experience in a field/role such as Sales, Marketing, Administrative, or Customer service. 

Proficient in Salesforce, MS Office Suite such as Outlook, Word, Excel and PowerPoint, Photoshop and/or Illustrator, Keynote, etc. 

Highly motivated, resourceful, and results-oriented to achieve goals. 

Excellent verbal and written communication skills. 

Familiarity pertaining to conducting research. 

Deadline-driven, detail-oriented, self-starter. 

Strong understanding of technology as well as how to efficiently use it. 

Solid interpersonal skills (e.g., friendly/outgoing and not afraid to connect with new people). 

A passion for the live event space is an added bonus! 

YOU (BEHAVIOURAL SKILLS) 

Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry. 

Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. Additionally, a free and independent thinker, open to new ideas and concepts. 

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others 

BENEFITS & PERKS
Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.   

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

Our work is guided by our values: 

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. 

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. 

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. 

EQUAL EMPLOYMENT OPPORTUNITY 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. 

 
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.   

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. 

HIRING PRACTICES 

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. 

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.