If you have a track record in building compelling, leading edge, mission critical support, operations and managed services solutions, have the capability to lead and inspire a team of Service Solution Architects, and want to help us drive continued services growth … we want to hear from you!

Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. However, our customers need more than just the best technology solutions, they look to Oracle as their strategic partner to enable their sustained business success.  Oracle Customer Success Services (CSS) is solely focussed on ensuring Oracle’s customers ongoing success with our technology. CSS is deeply integrated with Oracle’s product development teams to help our customers maximize the ongoing value of their investments in Oracle products. 

Our CSS Service Solution Architects (SSAs) engage with our customers alongside our CSS sales organisation, focusing on mission critical support, learning, operations and managed services requirements.  We provide the deep service solution expertise during sales engagements, typically for leading edge, large scale or complex service requirements for Oracle cloud, Oracle SaaS, hybrid cloud and on-premise solutions.  Each SSA is responsible for the service solution during the sales engagement, ensuring that it is right for the customer, right for Oracle and a compelling services proposition. 

As leader of our MEA Gulf SSA team you will work closely with the General Manager for CSS MEA, the sales and delivery management teams, the other Oracle lines of business and, of course, most importantly our customers.

This is a leadership role.  The successful candidate will possess a combination of management and Cloud/Solution Architect experience, typically have at least 15+ years in relevant IT services roles, across a wide range of technologies and customer sectors.

This role requires the individual to possess all of the pre-requisite experience and expertise that’s expected of a professional that has operated in a pre-sales context for over many years in large, complex organisations. In addition, has a proven capability to effectively recruit, retain, develop, motivate and manage a team of dynamic and highly experienced individuals. 

A typical experience profile for this role would include most of the following: 

Management & Professional: Leadership Able to recruit, develop, nurture and manage talented individuals in rapidly changing environments Capable of balancing competing and changing team workload demands against priorities  Team player with experience of succeeding in large scale global organisations Pre-sales management and complex deal experience Remote and virtual team management High levels of personal drive, tenacity and energy Track record of innovation and creativity Ability to influence thinking and gain acceptance of ideas in sensitive situations Extremely strong customer facing presentation and interaction skills, capable of communicating at the correct level depending on the audience, and confidence in articulating service solutions in terms of business value. 

 

Subject Matter Expert Leadership: Track record of consultative and trusted-advisor roles with major customer organisations in relation to IT services In-depth knowledge of CSS value proposition and services Significant experience in pre-sales service solutioning for large scale, mission critical IT environments Broad understanding of typical enterprise SaaS, PaaS, IaaS, applications, IT infrastructures, public and on-premises cloud, including but not limited to Oracle technologies A track record in developing successful propositions for enhanced support, learning, operations and managed services for mission critical environments in major organisations Extensive, broad-based expertise across large scale services engagements Proven experience in industry standard IT service management best practice and its application to managed services/outsourcing scenarios Experience in IT project and programme management, including major IT transformation, migration and solution deployment projects