Role Purpose To Offer Exceptional customer service whilst maximising all sales opportunities
Key Accountabilities
 Deliver excellent customer service
 Follow the sales process in order to maximize sales
 Understand features and benefits of all Travelex product lines
 Use every opportunity to upsell and cross-sell
 Recognize the warning signs of questionable transactions and mitigate possible effects of the sale
 Adhere to promotional marketing offers
 Manage till stocks
 Achieve individual KPI’s/target
 Fully investigate over and shorts (differences) and report
 Adhere to company and location policy and procedures ,including Audit, Risk, Health & Safety, Security and customer service requirements
 Ensure compliance to legal and corporate requirements
 Maintain high standards of housekeeping and presentation of stores
 Contribute to the success of the team
 Complete training within required timelines
Role- specific Experience and Skills
 Retail , cash handling and/or banking experience
 Good customer service skills
 Good numerical ability
 Good knowledge of product , services and procedures
 Demonstrated experience working with computer systems
 Ability to work independently as well as in a team environment
 Ability to handle routine activities with attention to accuracy and detail
 Flexibility to work different shifts and locations as required
 English language skills
General experience and personal qualities
 Self- aware , open minded with a high degree of personal and professional integrity
 The ability to build and manage relationships , developing trust and credibility with customers , partners, peers , teams , internal and external stakeholders
 A strong record of performance delivery in their areas of expertise , through increased sales and /or performance against KPI’s
 The ability to analyze issues and solve problems
 Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex