+ Deliver excellent customer service + Follow the sales process in order to maximise sales + Understand features and benefits of all Travelex product lines + Use every opportunity to upsell and cross-sell + Recognise the warning signs of questionable transactions and mitigate possible effects of the sale + Adhere to promotional marketing offers + Manage till stocks + Achieve individual KPIs / targets + Fully investigate overs and shorts (differences) and report + Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements + Ensure compliance to legal and corporate requirements + Maintain high standards of housekeeping and presentation of stores + Contribute to the success of the team + Complete training within required timelines + Retail, cash handling and/or banking experience + Good customer service skills + Good numerical ability + Good knowledge of product, services and procedures + Demonstrated experience working with computer systems + Ability to work independently as well as in a team environment + Ability to handle routine activities with attention to accuracy and detail + Flexibility to work different shifts and locations as required + English language skills + Self-aware, open-minded with a high degree of personal and professional integrity + The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders + A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs + The ability to analyse issues and solve problems + Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex