Role Purpose To Offer Exceptional customer service whilst maximising all sales opportunities Key Accountabilities  Deliver excellent customer service  Follow the sales process in order to maximize sales  Understand features and benefits of all Travelex product lines  Use every opportunity to upsell and cross-sell  Recognize the warning signs of questionable transactions and mitigate possible effects of the sale  Adhere to promotional marketing offers  Manage till stocks  Achieve individual KPI’s/target  Fully investigate over and shorts (differences) and report  Adhere to company and location policy and procedures ,including Audit, Risk, Health & Safety, Security and customer service requirements  Ensure compliance to legal and corporate requirements  Maintain high standards of housekeeping and presentation of stores  Contribute to the success of the team  Complete training within required timelines Role- specific Experience and Skills  Retail , cash handling and/or banking experience  Good customer service skills  Good numerical ability  Good knowledge of product , services and procedures  Demonstrated experience working with computer systems  Ability to work independently as well as in a team environment  Ability to handle routine activities with attention to accuracy and detail  Flexibility to work different shifts and locations as required  English language skills General experience and personal qualities  Self- aware , open minded with a high degree of personal and professional integrity  The ability to build and manage relationships , developing trust and credibility with customers , partners, peers , teams , internal and external stakeholders  A strong record of performance delivery in their areas of expertise , through increased sales and /or performance against KPI’s  The ability to analyze issues and solve problems  Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex