Sales Consultant **Mall of Emirates, Dubai - UAE, Dubai, United Arab Emirates** **New** Sales and Customer Services Luxury Fashion Requisition # 250001FQ **Job Purpose** • To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty **Job Requirements** Education/Certification and Continued Education • High school qualification • 3 to 4 years retail sales or customer service experience **Essential Roles and Responsibilities** Functional Roles and Responsibilities • Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times. • Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale • Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service. • Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary. • Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times. • Maintain personal grooming standards as advised by the Store Manager. • Maintain clean and organized display, fitting rooms and stock areas. • Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels. • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc. • Recruit customers for the database, accurately entering their details on the POS system. • Minimize exposure to stock loss through vigilance on sales floor and fitting room areas. Additional Information