Role Purpose To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. **Key accountabilities** + • Deliver excellence in customer service + • Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc + • Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram + • Understand features and benefits of all Travelex product lines + • Use every opportunity to upsell and cross-sell + • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale + • Adhere to promotional marketing offers + • Manage till stocks + • Achieve individual KPIs / targets + • Fully investigate overs and shorts (differences) and report + • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements + • Ensure compliance to legal and corporate requirements + • Maintain high standards of housekeeping and presentation of stores + • Contribute to the success of the team + • Complete training within required timelines + • Any other reasonable instructions as required by the business **Role-specific experience and skills** + • Retail, cash handling and/or banking experience + • Good customer service skills + • Good numerical ability + • Good knowledge of product, services and procedures + • Demonstrated experience working with computer systems + • Ability to work independently as well as in a team environment + • Ability to handle routine activities with attention to accuracy and detail + • Flexibility to work different shifts and locations as required + • English language skills **General experience and personal qualities** + • Self-aware, open-minded with a high degree of personal and professional integrity + • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders + • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs + • The ability to analyse issues and solve problems + • Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex